PA/Office Manager (Maternity Cover) Salary: £25,000 - £30,000 plus annual bonus based on performance (10%) Full-Time, Monday to Friday 9-5pm Our client is seeking an experienced PA/Office Manager to play a vital role in ensuring the efficient operation of their office. As a key member of the team, you will manage daily administrative tasks, foster a collaborative workplace culture, and contribute to the company's forward-thinking environment, which values learning, ownership, and integrity. Key Responsibilities: Provide comprehensive PA support to the Managing Director and Marketing Manager. Handle incoming calls and correspondence, addressing emails, letters, and queries. Deliver customer support by logging issues, responding promptly, prioritising concerns, and managing the customer knowledge base. Organise company events and coordinate conference attendance. Manage postal services and dispatch parcels. Oversee diary management, meeting arrangements, and travel coordination. Take notes during meetings and summarise key points. Collect and report weekly KPI data and activity reports. Monitor and order office supplies and equipment. Liaise with facilities management suppliers and ensure compliance with health and safety policies. Create purchase orders, process invoices, and manage office budgets. Maintain up-to-date personnel records and support HR administrative tasks. Assist with recruitment and onboarding processes, including coordinating interviews and induction programme. Manage the company’s online training system, ensuring completion of mandatory training. Develop and maintain office administration procedures and systems, suggesting process improvements. Organise and uphold the company’s file management structure. Ensure compliance with GDPR requirements regarding record retention, protection, and disposal. Oversee company equipment management and labelling. Provide sales administrative support, including monitoring tender portals and managing CRM entries. Assist with marketing activities, such as proofreading and liaising with suppliers. Support other general administrative activities as needed. About You: Requirements: Proven experience in a similar role. Proficiency with office management software and tools. Exceptional organisational and multitasking skills. Strong attention to detail and commitment to accuracy. Excellent written and verbal communication skills. Professional interpersonal skills with employees, clients, and suppliers. Proactive problem-solving abilities to address unexpected challenges. Ability to work well under pressure and meet tight deadlines. Understanding of the importance of handling confidential information with discretion. Customer-focused approach with a commitment to delivering excellent service. Continuous improvement mindset, always seeking to streamline processes and enhance efficiency. Eagerness to learn new skills and grow professionally. Full UK driving license is essential. Benefits: Annual bonus scheme- up to 10% of your salary each year, based on company performance and achievement of your individual goals Wellness Benefits 25 days holiday plus bank holidays