Product Manager 12-month FTC
Leeds/London
Let’s see where your ideas take us.
About us
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
We have a fantastic opportunity to join our Private Insurance team within DLG. You will work as part of this team and have end-to-end responsibility for all aspects of our private products which include mid and high-net-worth Home and Motor products. We are continually developing our products and you will be heavily involved in the design and implementation of changes.
What you'll be doing:
* Work alongside the Product Head to align overall insurance vision and strategy with specific team missions and support delivery of squad outcomes.
* Shape and align the holistic distribution strategy and roadmap across key channels including Operations.
* Identify customer problems and eradicate pain points across end-to-end experience aligning proposition to brand values.
* Define and monitor performance criteria of products, services, distribution and customer contact strategy and drive idea generation and continuous improvement.
* Build deep understanding of regulatory landscape and identify implications on business models, products and processes.
* Identify and drive new product development opportunities in line with consumer demand and overall DLG strategy.
* Lead on financial aspects such as budgeting, planning, commercial trading and business case production, managing trades-offs between customer and commercial outcomes and strategies.
* Work with key internal stakeholders to drive alignment with internal interfaces sitting outside of the team structure (Operations / Claims / Customer CoE).
* Lead on engagement with external business partners creating strong relationships and effective dialogue to drive agreed outcomes.
* Actively seek out and bring the ‘voice of the customer’ into all team activities including sprint planning, execution and retrospectives.
* Ensure the team adapts in line with shifts in consumer behaviour and market forces.
What you'll need:
* Strong understanding of the product lifecycle, from ideation to design, implementation, and post-launch management.
* Ability to align product vision with broader business objectives, create product roadmaps, and manage product portfolio.
* Skilled in identifying customer pain points, gathering insights, and shaping product offerings based on customer feedback and market trends.
* Familiarity with the regulatory landscape affecting private insurance products, ensuring compliance and identifying regulatory impacts on business operations.
* Ability to bring customer insights into product development and decision-making processes to ensure customer-centric solutions.
Ways of Working:
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.
Benefits:
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
* 9% employer contributed pension
* Up to 10% bonus
* 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
* Additional optional Health and Dental insurance
* EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
* Generous holidays
* Buy as you earn share scheme
* Employee discounts and cashback
* Plus many more
Being yourself:
Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you. Discover more at directlinegroupcareers.com.
Together we’re one of a kind.
#LI-MW1
#LI-Hybrid
#J-18808-Ljbffr