Founded in 1967 as the Merton Family Housing Trust, we have since grown into an organisation with over 7,000 homes across nine south London boroughs. We are a provider of homes for rent (social and affordable), shared ownership, outright sale, and supported housing. We also have a small portfolio of commercial properties and garages. It is really important to us that you share and reflect our values making sure our customers receive a dependable and localised service. This is a great time to join Wandle as our dynamic housing customer services department expands to meet the needs of our customers. We are inclusive, supportive and offer development opportunities. Ensuring high levels of visibility and engagement across the patch is very important to us. We support officers to own their patch and to build effective relationships with residents and other stakeholders to ensure that we have homes to be proud of and services that can be trusted. This is a fantastic opportunity for you to step into a housing officer role in a highly ambitious and forward-thinking organisation striving to deliver excellence in customer service delivery. We are looking for passionate people who want to make a difference and improve the neighbourhoods our customers live in. A day in the life: You will: Respond to general enquiries for your patch providing advice to residents Process mutual exchanges, successions, and all other types of assignments Work with the customer and their advocates and other third parties where it may be necessary to consider a management transfer and make recommendations. This will include, but not limited to, incidents of Domestic Abuse, Gang Violence or MARAC recommendations. Working with managing agents Ensure fire risk assessment actions are dealt with in a timely manner Respond to breaches of tenancy agreements, including misuse of property Work with the Resident Support Team on safeguarding issues and support the customer to ensure they receive any necessary help or assistance where required Work with the Estate Standards Team to ensure issues regarding grounds maintenance and communal cleaning are resolved and resident enquiries are dealt with in a timely manner Work with the Community Safety Team to ensure that cases are logged, and where necessary joint investigations are carried Progress tenancy enforcement action where required and lead on legal cases with the assistance of the Legal Team Complete tenancy visits, working closely with Repairs colleagues and resident support team there are repairs or safeguarding concerns Review service charge bills to ensure they charges correctly reflect the service delivery and address any queries arising from the charges Support the management of empty homes and work with the Repair and Allocations Teams to ensure efficient turnaround Carry out viewings and sign ups to ensure the customer receives a seamless service Maintain accurate records, documentation, and databases related to property management activities Be part of a paid 24/7 emergency duty rota (approx. 1 week in every 8-10 weeks) What you’ll need: A housing qualification or equivalent Housing Management knowledge is desirable. We welcome applications from those who are passionate about social housing. Experience with managing agents A sound knowledge of tenancy management Ability to operate and be flexible in a changing environment to respond to emerging priorities Understanding of organisational dynamics and strong relationship building, interpersonal and influencing skills in dealing people of all levels of seniority Experience of working to tight deadlines, to deliver high quality outputs to agreed deadlines Excellent communication skills and the ability to engage with a variety of people Computer literate with knowledge of Word and Excel packages Commitment to Confidentiality and Data Protection What next? If you want to be at the heart of Wandle’s transformation and believe you have the skills and experience to be successful in this role we would love to hear from you. Please apply with your CV and supporting statement ensuring you address the role requirements set out in this document by Tuesday 28 January 2025. Please also note that ahead of the final stage interviews you will be asked to undertake online tests/scenario-based assessments as part of the selection process. Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role. For more information on our Corporate Strategy click here Corporate-Strategy-2022-25.pdf (wandle.com).