Customer Service Advisors Jobs in Indian Queens
* Job Summary: To provide patient support for telephony/reception and assist with the registration service.
* Previous experience of relationship building and customer engagement in the service sector would be desirable.
* Strong communication skills and client care skills.
* In a nutshell, you'll deal with customers and ensure everything runs smoothly in the customer areas.
* It's your responsibility to establish and maintain positive customer relationships.
* Professionally respond to sales and customer queries using a problem-solving approach to find solutions for customers, resolving complaints and queries as necessary.
* Assist customers with product selection and answer questions about products and services.
* Always provide excellent customer service, going above and beyond to ensure the customer has a pleasurable experience.
* Background in retail, sales, or customer service in a fast-paced setting.
* Full-time and part-time positions available.
* Your role will predominantly be a customer service one.
* By delivering excellent customer service, you will play an integral role in the team.
Customer Service Advisors (Fixed Term Contract Until 31/01/2025)
Job Details
Pay:
Job Type: Permanent
Shift and Schedule
8-hour shift, Day shift
Location
Details to be provided
* Free parking
* On-site parking
* Referral programme
Full Job Description
Customer Services Advisor
At Refined Brands, we want you to feel passionate about our mission and become part of an incredible team.
In return we can offer you:
* Shift patterns Monday - Saturday between the following hours:
* 9am-5pm
* 10am-6pm
* Multi-brand role for Sustainable Fashion Brand & Children's Wear Fashion Company
* Exclusive 50% discount off all Refined Brands after 1 month
* 30 days annual leave (Inclusive of bank holidays), increasing with length of service
* Free 24/7 access to our Employment Assistance Program, Health Assured
* Free onsite parking
* Recommend a friend recruitment scheme, where you can gain £100 worth of vouchers for any brand
* Free fruit twice a week
* Ethical, sustainable brands
* A supportive open-minded team environment
* Family feel business
About the Company:
The role is working as a multi-brand role for Celtic & Co., Frugi & Turtle Doves.
Refined Brands is the leading digitally native portfolio of ethically sourced, natural and sustainable British brands.
Key Responsibilities Include:
* Act as the first point of contact for customers, clients, and partner organizations, communicating effectively and efficiently.
* Answer a high volume of calls and maintain a rapid response rate to agreed standards.
* Professionally respond to sales and customer queries using a problem-solving approach.
* Contact customers by letter, email, and/or telephone in support of promotions and audits.
* Process orders and catalogue requests placed by telephone, email, and post in a timely and accurate manner.
The more diversity we have in our team, the more unique perspectives and bright ideas we share.
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