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The Role
As a National Account Manager, you will manage the daily relationships with a portfolio of the largest restaurant partners. You will leverage your expertise in the Deliveroo platform to grow these partners' sales while helping them improve their daily operations and increase efficiency in working with customers and riders.
You will analyze data to identify performance patterns and generate insights on how and where partners can improve, which will be key to your success. You will report to your Client Partner and collaborate with teams such as Marketing, Operations, and Product.
Working with large-scale restaurant partners, you will often face unique challenges, shaping how Deliveroo collaborates with its biggest partners globally.
You will:
* Monitor and analyze partner-specific goals and present performance review meetings
* Manage weekly operational meetings, providing insights during regular reviews with support from your Client Partner
* Offer guidance on improving and growing delivery as a channel
* Increase revenue and health metrics by advising restaurant partners on best practices
* Conduct in-person training sessions covering operational best practices, Deliveroo insights, and troubleshooting
* Develop relationships with key restaurant partners by coordinating with other parts of Deliveroo
* Partner with regional Commercial Managers to identify growth opportunities across UK regions
* Collaborate with restaurant marketing teams to implement marketing campaigns that add value for partners
Requirements
* Experience in account management or strategic partnerships
* Ability to manage data and generate clear, applicable insights
* Strong relationship-building and communication skills
* Experience in a dynamic, high-growth environment
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