Job summary A fantastic opportunity has arisen for a conscientious and dynamic administrator to join the close-knit and supportive Crisis Resolution Home Treatment Team (CRHTT) CRHTT are based at The Orchards Community Unit, Ripon provide Urgent/ Crisis mental health services for people aged 18 - 65 years old and living in Harrogate and Ripon rural district. The team base is easily accessible by car, bus and bicycle with off street parking available. As a member of this ever growing and friendly team, you will work in an open plan office. The building is also home to other teams we work closely alongside and is anarea of high activity; no two days are the same. If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role. We have a a 30 hour position available and although the core hours and need of the team would require an 8.15am start time- we are willing to consider condensed hours for the right candidate. We believe the job description will give you a clear picture of the day to day duties and tasks. Please read the Job Description thoroughly and if you have any questions please don't hesitate to contact us - we'll be happy to help. Main duties of the job Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, extensive organisational skills, an interest in working in a health care setting and a 'can do' attitude. This role is at the heart of a dedicated and caring team and is a pivotal role in the day-to-day operations. As part of the administration team you will work closely with the medical secretaries, Consultants and Nursing colleagues, supporting them in ensuring that high standards are maintained and they have everything they need to provide the best possible care for the service users. We are looking for someone who feels comfortable multi-tasking in a busy environment, can communicate confidently, is thorough and takes pride in their work, can build strong working relationships with a variety of people, can prioritise their workload and work to deadlines. To be successfully shortlisted for this position use your application to demonstrate how your knowledge, experience and skills match the post requirements. Please note we are unable to shortlist those who do not match the essential criteria. About us With a starting salary of £24,071 pro rata per annum, a generous NHS pension scheme, a fantastic annual leave package (27 days annual leave plus bank holidays) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer. And, it's not just the NHS pay scaleand benefits that we offer that make joining our organisation an excellent choice, there are many training and development opportunities available, giving you the opportunity for career progression. All staff have regular 1-2-1s, quarterly supervision meetings and an annual appraisal, which provides lots of opportunity for discussion around achievements, challenges and aspirations. Staff recognition is very important to us; we work closely with colleagues to support development, the staff voice, and to recognise teams and individuals through our Greatix and Star Award schemes; highlighting the outstanding work being done every day. We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users. The kind of care we would want for ourselves and for our loved ones. Date posted 06 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year (pro rata), per annum Contract Permanent Working pattern Part-time, Job share, Compressed hours Reference number 346-NYA-187-24-A Job locations The Orchards Community Unit Princess Close Ripon HG4 1HZ Job description Job responsibilities You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role. The following responsibilities are examples, please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying. Generic administrative activity such as: dealing with answer machine messages, responding to letters and emails, checking/taking the post, liaise with other departments and sites across the North Yorkshire area, ordering supplies, calendar management (e.g. organising meetings/events), minute taking, data input, files and documentation prep (e.g. case notes), photocopying, filing. To be a point of contact on behalf of the clinical team, for service users, carers and visitors; responding to enquiries in a patient and helpful manner. To assist in cross-cover support as required for other community teams. To interact compassionately with service users and carers at all times. To promote a positive image of the mental health service, the Trust and the people who access our services. We believe the job description will give you a clear picture of the day to day duties and tasks. Please read the Job Description thoroughly and if you have any questions please dont hesitate to contact us well be happy to help. To be successfully shortlisted for this position use your application to demonstrate how your knowledge, experience and skills match the post requirements. Please note we are unable to shortlist those who do not match the essential criteria. We would very much welcome contact via phone or pre-arranged visit prior to application/ interview to share with you further details regarding the role. Name : Nicola Holliday, Team Manager or Beverley McNally Medical Secretary 01765 632944 Email addresses: nicola.holliday1nhs.net beverly.mcnallynhs.net Additional contact - Joy Raw, Locality Admin Lead- joy.rawnhs.net Job description Job responsibilities You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role. The following responsibilities are examples, please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying. Generic administrative activity such as: dealing with answer machine messages, responding to letters and emails, checking/taking the post, liaise with other departments and sites across the North Yorkshire area, ordering supplies, calendar management (e.g. organising meetings/events), minute taking, data input, files and documentation prep (e.g. case notes), photocopying, filing. To be a point of contact on behalf of the clinical team, for service users, carers and visitors; responding to enquiries in a patient and helpful manner. To assist in cross-cover support as required for other community teams. To interact compassionately with service users and carers at all times. To promote a positive image of the mental health service, the Trust and the people who access our services. We believe the job description will give you a clear picture of the day to day duties and tasks. Please read the Job Description thoroughly and if you have any questions please dont hesitate to contact us well be happy to help. To be successfully shortlisted for this position use your application to demonstrate how your knowledge, experience and skills match the post requirements. Please note we are unable to shortlist those who do not match the essential criteria. We would very much welcome contact via phone or pre-arranged visit prior to application/ interview to share with you further details regarding the role. Name : Nicola Holliday, Team Manager or Beverley McNally Medical Secretary 01765 632944 Email addresses: nicola.holliday1nhs.net beverly.mcnallynhs.net Additional contact - Joy Raw, Locality Admin Lead- joy.rawnhs.net Person Specification Qualifications Essential Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Desirable Level 3 Qualification in Leadership and Management. RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment. Experience Essential Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information) Customer Service experience (face to face, answering calls, correspondence) Experience of organising completing demands and workloads Experience of setting up and maintenance of administrative systems and processes Experience of working autonomously and proactively Desirable Experience of supporting/supervising staff Experience of handling monies and working within financial guidelines. Knowledge Essential Comprehensive knowledge of Microsoft Office applications Understanding of data protection and the need for confidentiality and how to maintain this Knowledge of office systems and processes Person Specification Qualifications Essential Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Desirable Level 3 Qualification in Leadership and Management. RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment. Experience Essential Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information) Customer Service experience (face to face, answering calls, correspondence) Experience of organising completing demands and workloads Experience of setting up and maintenance of administrative systems and processes Experience of working autonomously and proactively Desirable Experience of supporting/supervising staff Experience of handling monies and working within financial guidelines. Knowledge Essential Comprehensive knowledge of Microsoft Office applications Understanding of data protection and the need for confidentiality and how to maintain this Knowledge of office systems and processes Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Tees Esk and Wear Valleys NHS Foundation Trust Address The Orchards Community Unit Princess Close Ripon HG4 1HZ Employer's website https://www.tewv.nhs.uk/ (Opens in a new tab)