Outdoor and Cycle Concepts Ltd – Crudwell, Wiltshire
Searching for your next adventure? Looking to join a growing company with great prospects? Come and join one of the UK’s largest outdoor retailers, Outdoor & Cycle Concepts, as our Customer Care Supervisor.
As part of the Outdoor and Cycle Concepts Group, Cotswold Outdoor collaborates with Runners Need and Snow + Rock to support outdoor enthusiasts by providing excellent customer service and top-tier products, all while promoting sustainability.
You'll Make an Impact:
1. Manage the day-to-day workload of the Customer Care department.
2. Drive the team to exceed targets.
3. Identify and log continuous improvement opportunities.
4. Engage with the team to create a positive department atmosphere.
5. Maintain awareness of department activities and performance.
6. Report on daily performance and track issues hourly.
You’ll Fit Right In If You Have:
1. Proven customer service experience.
2. Leadership experience in a similar environment.
3. Excellent communication skills.
4. High attention to detail.
5. Problem-solving abilities.
What’s in It for You?
1. Base salary of £27,800 per annum.
2. Annual Bonus.
3. 40-60% discount on our products.
4. 33 days holiday (including bank holidays).
5. Company pension scheme.
6. Access to Perkbox for year-round savings on various expenses.
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