Do you have the ambition and vision to deliver theBest of Care by the Best People?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved.
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust, we are able to give our employees flexibility on where, when and the hours they work.
Our culture and values are what drives Medway NHS Foundation Trust and is the heartbeat of who we are as an organisation. It is important that you understand and to refer to our values when you are completing your application and always reflect our values throughout your employment with the Trust.
Job overview
Communications and Engagement Officer
Division: Corporate
Care Group: Communications
Band: 5
Interview Date: 28th April 2025
We're looking for a dynamic and innovative communications professional who has a passion for the NHS. This role will suit someone who thrives in a fast-paced environment and has the confidence to work autonomously and proactively in a small and friendly team.
Main duties of the job
The successful candidate will play an important role in supporting internal, external and digital communications, should have first-class written and verbal communication skills, and the ability to work across the wider communications and engagement department.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
To contribute to our exciting future and become part of our team, apply today.
Working for our organisation
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy – Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B – Bold
E – Every person counts
S – Sharing and open
T - Together
Detailed job description and main responsibilities
1. Support the Communications and Engagement teams in the implementation of a strategy and plan aligned to the Trust’s aims and objectives.
2. Support the Communications and Engagement teams to ensure our story is told in a compelling and effective way.
3. Support the Communications Team in the production and delivery of engaging internal communications by producing internal communications e-bulletins and intranet content.
4. Create engaging, inspiring and innovative content for social media and other digital platforms, including graphics and video.
5. Manage the day to day updates of the Trust’s website and intranet with content that complies with digital accessibility requirements.
6. Develop impactful and concise content for external communications purposes.
7. Monitor social media, website, intranet and internal communications channels. Produce reports on the performance of our digital channels.
8. Use analytics to understand the impact of Trust communications and inform improvements across all internal and external channels.
9. Ensure consistent use of the Trust’s brand and compliance with brand guidelines.
10. Build effective relationships with a range of internal stakeholders.
11. Build relationships with colleagues in partner and external stakeholder organisations.
12. Organisation of and attendance at events for staff and external stakeholders.
13. Support the team in handling media enquiries.
14. Administration of the Communications and Engagement team’s procurement processes.
15. Other ad-hoc communications and administration tasks to support the Communications and Engagement teams and Director of Communications and Engagement.
Person specification
Qualifications
* Educated to degree level in communications or journalism-related subject, or equivalent level work experience.
Knowledge
* Good knowledge of current issues affecting the NHS.
* Excellent knowledge of social media platforms and content management systems.
* Knowledge of accessibility requirements for digital content.
* Understanding of the need for strictest confidentiality.
Experience
* Experience of writing for a range of audiences, including staff, external stakeholders and the public.
* Experience of working in a high profile organisation and fast-paced communications environment.
* Experience of developing effective relationships with internal and external stakeholders.
* Experience of using digital and social media to engage with audiences.
* Experience of organising high-profile events to staff and / or stakeholders.
* Experience of working to tight deadlines in a high-pressurised environment.
Skills
* Ability to communicate information in a professional, engaging, accurate and readable manner in a variety of formats, including digital content, newsletters, news stories, and targeted at a range of audiences.
* Demonstrable technical knowledge of IT systems and software programmes including: • Office 365 programmes • Graphic design software eg Canva, Adobe InDesign • Video editing software eg Adobe Premiere Pro • Photo editing software eg Photoshop • Website content management systems and content creation software.
* Creative and idea generation skills for successful delivery of engaging content.
* Ability to judge and manage contentious and sensitive situations.
* Ability to set and manage own priorities, manage time well and juggle multiple priorities effectively.
* Ability to develop and maintain strong working relationships with key staff at all levels.
* Team player with flexibility to support delivery of an excellent communications service.
Please note that we do not accept applications via CV or recruitment agencies.
This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity.
Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.
We welcome applications irrespective of people's age, disability, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
All staff no matter where they work or which age group of patients they work with must be aware of their responsibility to act when they feel a child, young person or vulnerable adult has been or is at risk of abuse.
We are a fully non-smoking Trust. Smoking is completely prohibited in all Trust buildings, grounds and car parks for patients, visitors, staff and contractors.
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