Job summary An exciting opportunity has arisen for an enthusiastic and motivated Band 2 Ward Clerk to join the discharge lounge team within the Clinical site team, Trust Services. The discharge lounge offers a safe comfortable environment for patients whilst waiting to be discharged. Patients are discharged through the Lounge to maintain and facilitate the flow of the hospital, freeing up much needed beds for emergency and elective patients on a day to day basis. The discharge lounge currently sees on average 400 patients per month. The ideal candidate must possess a strong team work ethic but have the confidence to work independently. Good communication skills are essential as you will be required to liaise with wards and work closely with the clinical site team and pharmacy. The ward clerk must have the ability to work under pressure as the lounge can quickly become a fast paced environment. This is an excellent opportunity to join a small but strong team, and will give you an opportunity to develop your organisational and management skills. This role will also require you to participate in developing and implementing change in the discharge lounge. Hours of working 09:00 - 17:00. Main duties of the job Responsibilities will include acting as the patient's first point of contact on the ward, greeting and signposting patients and relatives, processing patients using Medway, liaising with colleagues, sending out patient information, sorting and distributing post. The maintenance of paper and electronic records is also a key element of this role. This right candidate will be responsible for setting high standards of patient care by enacting the Trust's core values at all times. About us University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge. Date posted 28 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pa pro rata Contract Permanent Working pattern Full-time Reference number 387-TS-6921-MF Job locations Bristol Royal Infirmary Upper Maudlin St. Bristol BS2 8BW Job description Job responsibilities For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy. Job description Job responsibilities For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy. Person Specification Knowledge & Experience Essential Previous reception or customer facing experience in a healthcare or public setting Previous NHS experience Clerical/administration experience including filing and/or reception Qualifications and Training Essential Educated to GCSE, grade C or above (or equivalent) in English Language and Maths Skills & Abilities Essential Excellent/professional telephone/ reception manner Flexible approach to duties Good IT skills including Microsoft packages Ability to work effectively in a busy team, adjust to change and motivate others Person Specification Knowledge & Experience Essential Previous reception or customer facing experience in a healthcare or public setting Previous NHS experience Clerical/administration experience including filing and/or reception Qualifications and Training Essential Educated to GCSE, grade C or above (or equivalent) in English Language and Maths Skills & Abilities Essential Excellent/professional telephone/ reception manner Flexible approach to duties Good IT skills including Microsoft packages Ability to work effectively in a busy team, adjust to change and motivate others Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Address Bristol Royal Infirmary Upper Maudlin St. Bristol BS2 8BW Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)