Service Desk Manager with Managed Services Experience
Location: Cambridgeshire, England, United Kingdom
Base Pay: Up to £55K per annum
Employment Type: Full-time
Seniority Level: Mid-Senior level
Are you ready to take the helm of a dynamic team within a forward-thinking IT Solutions and Managed Services Provider? This is your chance to lead a dedicated group of Service Desk and Senior Service Desk Engineers, including a team leader and field engineers, totalling approximately 20 professionals. This role promises not just visibility within the organisation but also the chance to shape the future of IT service delivery.
Why This Role Stands Out:
1. Leadership Impact: Drive the development of operational standards and team growth. Your leadership will be pivotal in steering the team towards excellence.
2. Innovative Projects: Engage in stimulating projects, including the implementation of new IT Service Management (ITSM) tools, ensuring the team stays ahead in the industry.
3. Professional Growth: This role offers the chance to enhance your managerial skills in a thriving environment.
4. Flexible Working: Enjoy a balanced work-life arrangement with likely two days per week on-site, offering the flexibility to adapt as you become more acquainted with the role.
Key Skills and Experience Required:
1. Team Leadership: Proven experience in leading teams within Managed Services or large shared service environments. Your ability to inspire and drive change is crucial.
2. Technical Acumen: While not a technical role, a good BS filter for technology is essential to navigate and manage the team effectively.
3. ITSM Expertise: Strong knowledge of ITSM tools and experience in driving a first-time fix mentality. Your expertise will be instrumental in enhancing service delivery.
4. Performance Management: A keen eye for service desk KPIs, SLAs, etc. Your focus on metrics will ensure the team meets and exceeds performance standards.
5. People Management: Exceptional people management skills to foster a collaborative and high-performing team environment.
This role is perfect for a seasoned professional ready to make a significant impact in a vibrant and innovative company. If you possess the skills and experience outlined above, this could be the next exciting chapter in your career.
#J-18808-Ljbffr