There is an exciting opportunity to join our Dermatology team as tele dermatology administrator. This will be working on a Skin cancer pathway.
The post holder will be required to provide admin support to facilitate successful management and tracking of patients on the Dermatology two week wait (2WW) pathway known as Teledermatology. Teledermatology is supported by medical photography, patients will have their lesions photographed. These photographs will then be reviewed by a Dermatologist and a will receive a letter updating them of the outcome. The post holder, will need a thorough understanding of the 2WW pathway and the different outcomes that patients will receive following virtual review by a Dermatologist.
This is a busy skin cancer pathway and we will require the post holder to work with our partners to ensure each patient receives a prompt virtual review and appropriate onward next steps such as letter discharging with advice and guidance, booking for a biopsy procedure, or a face to face consultation. In the future this pathway may evolve and include the use of artificial intelligence (AI) software for reviews.
We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area.
In line with our dedication to employee support, we offer a variety of benefits. For more information, please see the attached staff benefits leaflet.
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.
To manage all administrative processes relating to the teledermatology 2WW pathway including triaging the suitability of referrals, managing 2WW ASIsdue to annual leave and ensuring clinic outcomes and patient letters (including next steps) are completed.
To update Somerset data base with relevant information liaising with cancer services where needed.
To screen all 2WW referrals coming into the service to ensure they meet the published teledermatology criteria, and redirect to a face to face 2WW appointment where the patient is incorrectly referred into teledermatology.
To work through the teledermatology report generated by information services and track all patients to ensure they have an appropriate next step in their pathway.
To work with clinicians and our partners to share feedback on the pathway and systems to continually improve hospital processes and patient experience.
To support with the upscaling of NWAFTs current teledermatology pathway and work alongside the Service Manager to recognise processes to implement for efficiency and reducing in patient waiting times.
To support with the collection of performance and/or referral and clinic outcome data for the teledermatology pathway to allow for clinical audit of outcomes.
To respond to patient queries by mail, telephone or email.
Liaise with other departments and teams relating to the patient care pathway and service delivery eg: the outpatient booking team to advise on which patients are not suitable for teledermatology and who need a face to face appointment.
To take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information
To maintain clinic diaries, ensuring all changes are notified to the relevant staff.
Organise and prioritise workload with minimal supervision.
To support in the booking and changing of new appointments where necessary and agreed.
Continually monitor Outpatient clinic utilisation, to ensure any last minute cancellations are filled and to escalate to the Service Manager where there are capacity concerns or delays.
Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development.
Suggest improvements to systems, with ways of measuring effectiveness of any changes made.
To continually develop and suggest new ideas for improving the patient experience, and to ensure ‘go beyond’ is being delivered in your area.
Participate in regular team meetings.
Contact with GPs and other hospital trusts and health clinics to ensure that the patient and their health record case notes are available for their scheduled appointment.
Use initiative when dealing with patients’ problems or when dealing with managers and consultants who may request patient information
This job description may be subject to change according to the varying needs of the service and as the service evolves. Such changes will be made after discussion between the post holder and manager.
Project Management:
You will be required to be an active participant in any project to introduce artificial intelligence to this pathway which will be run by the Service Manager.
This advert closes on Tuesday 14 Jan 2025