About Beyond Business Travel Established over a decade ago, Beyond Business Travel has grown to become one of the leading travel management companies in the UK and Ireland. Our success is built on the exceptional talents of our team and a steadfast commitment to leveraging cutting-edge industry technology. Recently acquired by the Human Network Group, we are embarking on an exciting phase of growth and expansion. This new role reflects our ongoing commitment to delivering excellence as we continue to expand our services and reach. At Beyond Business Travel, we are passionate about fostering a supportive, inclusive, and dynamic work environment where every team member can thrive, innovate, and make an impact. With offices in Belfast and Dublin, we offer a hybrid work environment, competitive benefits, and a vibrant team culture. Summary of Role This new role supports the operations manager with sales invoicing and customer service duties, providing an opportunity for career growth in a dynamic and innovative company. The position involves training and mentoring to advance in the team, ideal for someone interested in business, numbers, and technology. You will be able to contribute to process improvements, client feedback initiatives, and event coordination, offering a varied and engaging role. Why Work for Beyond Business Travel Exciting opportunities in a growing company focusing on the latest travel technology. Hybrid working. Competitive salary and benefits (Healthcare Plan, career plan, training). Social team atmosphere with events. Key Responsibilities Process and verify data, post invoices, and handle after-sales, including refunds. Handle commissions and perform related analyses. Communicate with the team to amend bookings and manage client queries. Respond to email queries from customers, suppliers, and internal team members. Client Surveys & Feedback Process Improvement in identifying inefficiencies or bottlenecks in the operations workflow. Event Coordination Contribution to business reporting and metrics and deadlines Assist the line manager with other duties. Required Skills and Experience 3 years in an office or customer service role. Strong telephone, numeracy, and literacy skills. Proficiency in Excel, Word, and PowerPoint (intermediate Excel experience required). High attention to detail and a friendly, approachable attitude. Ability to work independently and as part of a team. Experience with a CRM system (desirable). Experience in the travel, tour operator, or hotel office environment (desirable). How to Apply: Click apply now and upload a copy of your CV. All applications will be treated confidentially. Skills: Operations Administrator Travel administrator