Job Title: Duty Manager
Location: South Goa
Key Responsibilities:
1. Staff Supervision
o Oversee and manage operational staff, ensuring that all departments (e.g., reception, housekeeping, food & beverage) are running efficiently.
o Delegate tasks and responsibilities to team members as necessary.
o Monitor performance and provide support or guidance to staff as needed.
o Ensure that staff follow established policies and procedures.
2. Guest Services
o Handle guest complaints, requests, and inquiries in a professional and timely manner.
o Ensure that all guests have an exceptional experience during their stay.
o Resolve any guest issues, including billing disputes, room changes, or other concerns.
o Coordinate with the front desk to manage check-ins, check-outs, and reservations.
3. Operations Management
o Ensure smooth operations across various hotel departments (e.g., front desk, housekeeping, food & beverage).
o Monitor and ensure compliance with safety, cleanliness, and operational standards.
o Address operational challenges and make decisions to ensure continuity of services.
o Ensure that all equipment and facilities are in good working order and take immediate action if necessary.
4. Health & Safety
o Monitor safety and security within the establishment, including emergency procedures.
o Ensure compliance with health and safety regulations.
o Respond to emergencies such as fire alarms, accidents, or other incidents, coordinating with emergency services when required.
5. Reporting & Documentation
o Complete daily shift reports, including issues encountered, guest feedback, and any operational challenges.
o Report any incidents or irregularities to the senior management team.
o Maintain accurate logs of events, including guest interactions, staff performance, and operational status.
6. Team Development
o Provide training and development opportunities for team members.
o Foster a positive and collaborative work environment.
o Offer feedback to staff, supporting their growth and improvement.
Interested candidates, kindly share your CV at 9209004362 / 7030901619
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