Job Description We’re recruiting for a Telephone Account Manager to join us. We’re offering a competitive base salary and great benefits. In this role you will manage relationships within assigned intermediated account panel, promoting Group Protection products and proposition in order to deliver new business and retention targets and objectives. What you'll be doing: Achieving agreed account performance targets, through building business relationships at all levels across a range of products and proposition to achieve GP growth objectives Maintaining agreed business plan to drive account development and product promotion with an allocated panel of intermediaries, through a defined contact strategy across an allocated panel of intermediaries Influencing account strategy development by collating and providing market intelligence to your colleagues and other internal stakeholders so that relationships are commercially beneficial Responding to and taking ownership of pre renewal related enquiries, ensuring key information is collated timely to fulfil renewals Maintaining a high level of knowledge of competitor and L&G products and propositions, as well as industry and market place awareness Interacting with customer services, and handling any customer complaints in difficult and sensitive situations with sympathy and empathy in order to resolve customer queries