The Technology Operations Engineer III monitors all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units; remediates system & application issues & escalates in timely manner using guidelines developed within dept. to the appropriate next level of support; accurately reports incidents to mgmt & records each incident & request handled, whether the issue was received by alerting tools or by customer (internal or external). Principal Accountabilities: Continues learning application functionality and recovery procedures. Creates and enhances recovery procedures. Identifies process improvements within escalation procedures. Documents timeline of events for incident reporting and post mortem. Establishes bridge lines, executes broad notifications, executes and monitors chat channels. Executes escalation protocol per application area. Executes recovery procedures. Reviews logs and determines possible recovery steps using tools through log analysis and problem determination. Identifies patterns of incidents and determine patterns for problems root cause. Utilizes monitoring systems to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner. Skills & Software Requirements: Unix/Linux competency, MS Office, HP Openview (or equivalent monitoring tool), Incident Report tool, UC4. Please note the shift pattern for this role is Tuesday - Saturday. Hybrid work pattern. Company Benefits: Bonus Programme Equity Programme Employee Stock Purchase Plan (ESPP) Private Medical and Dental coverage Mental Health Benefit Programme Group Pension Plan Income Protection Life Assurance Cycle To Work EV Car Benefit Scheme Gym Membership Family Leave Education Assistance - MBA/Advanced Degree/Bachelor Degree Ongoing Employee Development Training/Certification Hybrid Working CME Group : Where Futures are Made CME Group is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.