Oundle School is seeking a Help Desk Analyst to support the School and the IT Services team in delivering IT applications and infrastructure across different functional and technical areas.
The Role
The Help Desk Analyst acts as the routine contact point for the IT Service, receiving and handling requests for support. The role responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution. It provides first-line investigation and diagnosis and promptly allocates unresolved issues as appropriate. The role contributes to the creation of support documentation, provides first-line investigation, gathers information to enable incident resolution, and allocates incidents. The Help Desk Analyst advises relevant persons of actions taken and produces reports and analysis to support asset management activities and aid decision-making.
The role also acts as the routine contact point between the organisation and suppliers, supporting the resolution of supplier-related incidents, problems, or unsatisfactory performance, as well as collecting and reporting on supplier performance data.
To Apply
Full details of the role, including hours of work and salary, can be found at the School’s website.
Application closing date: 28 October 2024
Interview date: TBC
If you have any questions about the role, please contact:
HR Department, Oundle School, The Bursary, Church Street, Oundle, Peterborough, PE8 4EE
Email c/o: opportunities@oundleschool.org.uk or Tel: 01832 277193
Oundle School and Laxton Junior School are proud to be equal opportunity employers and we welcome applications from all. Both Schools are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post including checks with past employers and the Disclosure and Barring Service.
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