WMS Underfloor Heating Limited is a fun, trusted and passionate company delivering underfloor heating systems to new build commercial and residential projects of varying sizes. We believe the heartbeat of our company is always the people, whether it is employees, our suppliers, or our customers.
Introduction
The role requires a motivated, proactive and enthusiastic team member to manage/nurture existing accounts and generate new clients through new business activity. Our Pre-Contract Managers focus on a consultative approach and are able to provide support, advice and solutions for underfloor heating & cooling projects. This involves working with technical consultants, main contractors, architects, housebuilders and mechanical subcontractors within the construction industry.
The Company has ambitious growth plans and there are also growth opportunities within the market from regulation changes through Part L. Part L is a building regulation relative to construction projects that are new or result in the change of use of a dwelling and all other buildings in England. This has created a massive opportunity for underfloor heating as it sets the standards for the energy performance and carbon emissions of new and existing buildings.
The successful candidate will have an understanding of the consultative sales process and be competent in the use of IT systems including Microsoft Office (Outlook, Word & Excel). You will be able to demonstrate and have a proven track record in achieving, maintaining and growing sales, as a direct result of building meaningful customer relationships and developing solutions.
Full training will be provided on the use of our internal IT system. A suitable candidate will be confident and have good verbal and written communication skills. Contract selling and tender management experience is preferable but not essential.
Key Responsibilities
* Putting the customer at the heart of everything, focus on providing a consultative solution for every project.
* Actively produce sales orders from both existing and new clients, within company Key Performance Indicators (KPI), objectives and targets.
* Develop strong relationships with existing customer/client base through regular follow-up and nurturing, to maximise their repeat business opportunities.
* Improve customer loyalty through fanatical customer service.
* Manage a sales pipeline to ensure sales targets are met, driving the right activity for the right results.
* Research and undertake new business development for the business area in question.
* Provide sales analysis, weekly reporting and account planning.
* Manage activity levels to ensure that key objectives are achieved. This may include daily calls and/or F2F, Zoom/Teams appointments.
* Represent high standards of professionalism and exceptional customer care.
* Maintain existing Customer Relation Management system and update/review when necessary.
* Process orders promptly and coordinate handover meetings with relevant parties.
* Provide a clear, precise and understandable overview of the project requirements to operations, coordinating jointly where needed for Pre-Start meetings etc.
* Liaise with other departments both internally and externally such as Estimating, Pre-Contract Support, Finance, Marketing etc.
Key Role Requirements
* Minimum of 2 years working in a similar role preferably within the construction industry and/or B2B.
* Contract selling and tender management experience would be advantageous.
* Excellent communication skills both written and verbal.
* Able to demonstrate ability to meet and exceed sales targets.
* Familiar with CRM systems and how they assist to drive performance.
* Good numerical and commercial awareness, result driven and focused.
* Excellent organisation, time management and planning skills.
* Strong IT and literacy skills with working knowledge of Microsoft Outlook, Word and Excel.
* Ability to work on own initiative and as part of a team.
* Full and valid UK Driving Licence.
* Customer focused, respectful and a preparedness to go above & beyond.
* Ability and commitment to develop skills to understand our systems and controls.
* Self-disciplined, presentable, responsible and accountable.
Benefits & Applications
* 23 days per annum, plus Bank Holidays & Christmas Closure.
Working Hours
07:00am to 16:30pm Monday to Friday (Office Based)
Salary
£ competitive salary, plus commission scheme, workplace pension and vehicle allowance (negotiable, depending on experience).
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