We are currently looking to recruit a Customer Service Advisor to work from home. We will provide you with the equipment required. You will need to have a good Wi-Fi connection and a desk with a quiet working space.
As a Customer Service Advisor your duties and responsibilities will be:
* To deliver great customer service to all our customers through effective and timely query and complaint management.
* Aiming for a first contact resolution and taking ownership of our customer queries via multiple contact channels, including telephone and email.
* Working effectively and managing own workload to respond to customers within agreed service level agreements.
* To effectively manage and respond to all queries.
* To keep customers regularly informed of progress on any outstanding enquiries and complaints, with consistency in communications and always adhering to our policies.
* To receive and process complaints, comments or suggestions ensuring these are resolved, where possible, at first point of contact or escalate through agreed processes.
* To take actions, working with other departments where necessary, to improve customer experience.
* To ensure that all processes are always operated in a timely manner with a focus to provide excellent customer service.
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Shifts and Salary:
This is a full-time per...