Are you looking for a dynamic, exciting, and challenging opportunity? Do you want to work with a team of passionate individuals dedicated to providing top-notch customer service? Look no further! Our fast-growing company is seeking a knowledgeable and enthusiastic individual to join our team as a Client Support Specialist.
This is an entry-level position with on-the-job training and excellent growth opportunities!
As a leading provider of US mobile data services for large business and enterprise customers, DataXoom is looking for someone who is passionate about delivering excellent customer support. In this role, you will be responsible for managing and processing help center requests, via tickets or the occasional inbound call, to support and maintain existing customer accounts.
What's in it for you?
A place where you can grow and push yourself further, where your leaders empower you and give you the tools to succeed. Here, you can work in an industry you love, have time for your family, and be proud of what you do. You'll get to work with a great team and have opportunities to learn and help shape the customer experience. Startup life can be challenging, but we believe in a relaxed yet high stakes work environment that encourages collaboration and innovation.
Responsibilities:
* Manage and process help center requests efficiently and effectively.
* Provide ticket-based help desk support and handle customer account requests and updates.
* Ensure customer needs are met and exceeded with a problem-solving attitude.
Qualifications:
* Proven work experience in providing ticket-based help desk support.
* Working knowledge of Microsoft Excel.
* Tech-savvy and willing to learn about 5G/LTE data and mobile devices.
* Excellent email etiquette and communication skills.
* Ability to thrive under pressure while delivering solutions.
* Organized with excellent attention to detail.
* Positive attitude and eagerness to learn.
DataXoom believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer full-time (8:30 - 5:30pm) and a hybrid office schedule.
If you are the best at what you do, then come work with us!
Must be authorized to work in the U.S.; sponsorship is not available for this position.
This is an hourly position with a starting wage between $18 - $20/hour, commensurate with experience.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package!
* Employer paid Medical, Dental, and Vision benefits.
* Employer paid Long Term and Short-Term Disability.
* Employer paid Life Insurance.
* Generous time off.
* 401K with company match.
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