We are seeking a Digital Transformation Manager who will lead the School's digital transformation. This will start with, but not be limited to, CRM system management, integration, and optimisation to meet School needs. Ensure compliance with data protection laws and train staff on effective CRM use. Analyze CRM data for actionable insights and continually improve system performance.
Key Responsibilities:
1. Horizon scanning and leveraging new technology: Identify and integrate emerging technologies and AI to enhance operations.
2. Automate manual processes, increase efficiency, and provide digital transformation advice to teams and leaders.
3. Data-driven initiatives: develop and implement a data strategy to improve reporting and decision-making.
4. Provide insights and dashboards to support performance and integrate systems for better data clarity.
5. Project management: manage digital transformation projects from planning to completion, ensuring alignment with strategic goals.
6. Foster collaboration, provide updates to leadership, and promote best practices in project management.
7. Stakeholder engagement: collaborate with academic, research, and professional teams to address digital transformation needs.
8. Build relationships, lead workshops, and establish knowledge-sharing communities to drive innovation.
Minimum Requirements:
* You will have a degree or equivalent professional qualification and/or substantial relevant experience in CRM management or similar systems and/or project management.
* Proven experience in managing and optimising CRM and/or similar systems, including implementation.
* A strong track record of delivering complex projects on time, within scope, and budget.
* Advanced analytical skills, with the ability to interpret data, generate insights, and provide actionable recommendations.
* Demonstrated ability to engage and collaborate with diverse stakeholders, including senior management, technical teams, and end-users.
* Excellent written and verbal communication skills, including the ability to present complex information clearly to non-specialist audiences.
* Strong organisational skills with the ability to prioritise tasks effectively and manage competing deadlines.
* A sound understanding of IT systems, digital tools, and emerging technologies relevant to CRM and project delivery and an ability to apply those to improving business impact and efficiency.
About the Blavatnik School of Government:
The Blavatnik School of Government is located at Radcliffe Observatory Quarter, Woodstock Road, Oxford, OX2 6GG. Our vision is of a world better led, a world better served, and a world better governed. We are a global school committed to improving the quality of government and public policymaking worldwide, through three routes: teaching current and future leaders; generating research with impact; and engaging with governments and practitioners.
What we offer:
* An excellent contributory pension scheme.
* 38 days' annual leave.
* Family leave schemes and a comprehensive range of childcare services.
* Cycle loan scheme and discounted bus travel and Season Ticket travel loans.
* Membership to a variety of social and sports clubs.
* Opportunities for remote working.
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