About: Philema Hospitality We are a family-owned forward-thinking company who put our team and guests at the heart of everything that we do. We focus on development, well-being and team engagement with bespoke programmes to support each of these values. We create an environment which engages with our employees and ensures they feel appreciated, “when you enjoy what you do, work becomes play” Shortlisted for Best Retention Initiative & Career Development Initiative at Springboard Excellence Awards 2023. Employee Benefits: • Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa • 20% discount on Fistral Spa & Gaia Spa treatments • 25% discount on food & beverage throughout the hotels and restaurants • 50% discount on bed & breakfast stays throughout the hotels • Friends & Family rates across the group • Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/ • Access to Wagestream - https://wagestream.com/en/ • Length of Service rewards About You: You are a detail-oriented and proactive individual with a strong passion for people and HR processes. You thrive in a fast-paced environment and enjoy multitasking while maintaining a high level of professionalism and discretion. You have excellent communication and organizational skills and are eager to contribute to a team that supports both the growth of the company and the development of its employees. The ideal candidate will have: A minimum of 1 years of experience in an administrative or HR support role. CIPD qualification or a basic understanding of HR principles and practices with a willingness to work towards a qualification. Proficiency in MS Office Suite (Excel, Word, Outlook). Strong communication and interpersonal skills, with the ability to handle sensitive information. Exceptional organizational skills and the ability to prioritize tasks effectively. A proactive and solution-focused attitude. Knowledge of HR software or systems is a plus. Key Responsibilities: Assist with onboarding of new employees, including preparing documents and ensuring a smooth induction process. Maintain and update employee records, including personal information, benefits, and attendance. Help manage employee relations by addressing inquiries and concerns in a timely and professional manner. Support the performance management process, including scheduling performance reviews and tracking feedback. Coordinate training and development opportunities for employees. Ensure compliance with company policies, legal requirements, and confidentiality standards. Provide general administrative support for HR projects and initiatives. Ensures legal compliance is adhered to by monitoring human resource legislation. Assist the Head of HR in disciplinary and grievance processes, including conducting thorough investigations, hold relevant hearings and maintaining records. Maintains historical human resource records within the company filing and retrieval system, keeping past and current records. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Conduct personnel file audits to ensure company is compliant with all current HR legislation and data protection law. Contributes to team effort by accomplishing related results as needed. Highlight outstanding flow training modules and competencies with employees and HOD’s to ensure completion within a timely manner Work with HOD’s to manage training requirements. Assist the Head of HR in arranging reviews, appraisals and competency tests Assist the Head pf HR to ensure all staff have the correct online modules allocated to them including when team members are promoted or multiple employed. Monitor spa training in line with steps to success, ensuring spa therapists are trained and or booked on relevant training to meet column needs. Enrol candidates into workplace apprenticeships, monitor training and course progress during the apprenticeship period to ensure successful completion and business benefits. Ensure you build and maintain good working relationships with peers and team. Maintain a high level of engagement with the whole team that results in a positive HR presence. Support managers in team relation and HR procedures Deliver company rewards in a timely manner and ensure team engagement. Participate in careers fairs to promote careers in hospitality and the company. Any other duties as required.