Marketplace Consultant, Strategic Account Services
Since 2000, Amazon has offered virtual shelf space to individuals and companies of all sizes, helping businesses reach hundreds of millions of customers every day, worldwide.
The Strategic Account Services Pro Program helps medium and large-sized businesses on Amazon. Our team of consultants provides strategic advice with a data-driven, collaborative and customer-focused approach. Our consultants focus on topics like Portfolio Optimization, Product Presentation, Advertising Strategy, Promotions, Fulfillment Strategy, and Brand Building. As a Marketplace Consultant, you will advise a portfolio of 12-14 businesses and help them grow fast by mastering the fundamentals of selling on Amazon.
Given the early stage of this program (founded 2021), you will have the opportunity to take ownership in various projects, help evolve the program and develop expertise in a focused topic area. You will also closely collaborate with Amazon colleagues on a national and European level.
Job Summary:
Are you interested in innovating to deliver a world-class service to Amazon’s Selling Partners? The Strategic Account Services (SAS) program seeks to improve the customer and Selling Partner experience on Amazon by working directly with Selling Partners to improve value, selection and convenience across their business. Our team will invent and innovate across technology, processes and people to grow the program, improve seller engagement and satisfaction and enable scalable growth solutions through direct cooperation with our teams across the EU.
SAS is seeking a dynamic and motivated Marketplace Consultant to develop Selling Partners and to help grow our newly launched Paid Services programs. Our SAS Pro program is a growth service targeting tenured and innovative sellers in their stages of growth. These sellers span a wide range of categories from fashion to consumables. The Marketplace Consultant is responsible for working with a group of 12-14 Selling Partners, offering support with creative marketing and advertising, optimizing supply chain, and strategizing deal plans to drive sales. This is an opportunity to shape a key growth program in Amazon’s EU marketplace and support the growth of our medium and large Selling Partners.
The Marketplace Consultant will be responsible for building long-term relationships with decision makers. You will work closely alongside colleagues in Europe and have many opportunities to develop your career at Amazon.
The ideal candidate must be comfortable influencing senior external stakeholders, have a track record of using data and tools to drive business growth and be comfortable operating in an ambiguous environment given the wide spectrum of Selling Partners.
Key job responsibilities
1. Manage a portfolio of 12-14 Selling Partners to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes.
2. Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers’ potential.
3. Implement and track metrics for recording the success and quality of the sellers in your Selling Partner portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity.
4. Identify, qualify, and engage with prospective Selling Partners for SAS based on a clear understanding of our Selling Partners and their needs.
5. Understand and utilize CRM tools, such as Salesforce to track all pertinent account information and sales progress.
6. Prepare and deliver business reviews to your clients.
7. Develop a thorough understanding of the Amazon Marketplace ecosystem.
8. Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis.
A day in the life
What Our Marketplace Consultants Say About the Role:
•“As a Marketplace Consultant we provide sellers with consulting on various aspects that contribute to faster growth on Amazon, including support with their supply chain, merchandising, selection & conversion and analytics.”
•“As a Marketplace Consultant, I have the opportunity to work with 12-14 medium to large enterprises within the Amazon Marketplace. I am able to get to know each of the selling partners I work closely with and support them in their strategic growth.”
For this position, we expect:
1. BA/BSc degree or equivalent experience including 1+ years of sales or account management experience in E-Commerce, retail technology, SaaS, or software.
2. Strong analytical skills including Microsoft Excel.
3. Proven ability to successfully influence at all levels within an organization, particularly at the executive level.
4. Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach.
5. A passion for developing an engaging customer user experience and ability to translate customer needs into business and product requirements.
6. Superior communication and presentation skills.
7. Ability to thrive in an ambiguous environment.
8. Ability to work in a complex, cross-functional team environment (including technical, marketing, design and merchandising teams), chasing down and following up on dependencies, mitigating risks, and escalating when necessary.
9. High attention to detail and the management of multiple, competing priorities simultaneously.
10. Sound business judgment, proven ability to influence others.
11. Experience using Salesforce.com or other CRM tools.
12. Creative, takes initiative and can constructively advocate on behalf of the customer.
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