Summary
We are seeking a highly organised and proactive Business Administrator to join our team. In this role, you will be responsible for managing administrative tasks, coordinating business operations, and supporting the efficient day-to-day running of the company.
Wage
£13,741 to £22,222.20 a year
Training course
Business administrator (level 3)
Hours
Monday to Friday, shifts to be confirmed.
35 hours a week
Possible start date
Friday 2 May
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Office Administration
* Answering phones and answering enquiries or directing to the relevant department
* Interacting with clients either on the phone or in person
* Taking phone messages and communicating them accurately
* Monitoring email enquiries and sending replies
* Preparing meeting rooms by setting up chairs and getting refreshments
* Taking minutes at the weekly management meeting and sending them out promptly
* Taking minutes as required for ad hoc meetings
* Researching rates and products of competitors for analysis by the management team
* Preparing documents by printing, copying, and binding
* Managing all printed materials
* Collecting and inputting company data
* Keeping computer databases up to date
* Providing office support to all departments
* Collecting and sorting post
* Assisting with minor technical support
* Being ready for any other administrative or customer service tasks that are required
Where you’ll work
Princess House
9 Ark Royal Way, Lairdside Technology Park
Birkenhead
CH41 9HT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
THE CITY OF LIVERPOOL COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Apprentices will work towards the Level 3 Business Administrator standard with The City of Liverpool College on a blended training model, including some workshop sessions at the College and work-based learning.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Other in:
* Computer (grade pass)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Non judgemental
* Patience