PGA TRAINEE – JOB DESCRIPTION
If you’re a golf nut and addicted to putt-ing a smile on people’s faces, embrace your next challenge with us at one of the Home Counties leading private members golf clubs.
You’ll need to wear multiple hats; Agony Aunt, Birdie Whisperer, Tech Support and let’s not forget confectionary connoisseur.
Please fore-ward your application today!
Moor Park
Founded in 1923 Moor Park Golf Club boasts two Harry Colt designed championship courses with a spectacular Grade 1 listed clubhouse. Set within three hundred acres of parkland to the south-east of Rickmansworth in Hertfordshire 30 minutes from central London, the Club has a thriving membership of 1,500. With 13 tennis courts, lavish dining rooms and beautiful grounds, Moor Park is far more than just a golf club. It is a home for members, and a destination for visitors.
Purpose of Role:
Reporting to the Golf Operations & Retail Manager, the purpose of this role is to service the membership and visitors within the golf shop. Providing a seamless level of service from check in to retail requirements and general members enquiries.
The ideal candidate will have experience in the golf industry and an interest in further developing their skills and career.
At the heart of the role is customer service. The successful candidate will be committed to delivering first-class customer service across all aspects of the role and business.
Job specification
* Assist in all daily pro shop operations.
* Maintain strong knowledge of pro shop merchandise and assist with stock management, stocktake and designing golf displays.
* Maintain the shop tidy and clean at all times.
* Assist in basic club repairs.
* Assist in providing a highly desirable golf retail outlet for our member and visitors.
* Be sufficient in the use golf systems such as intelligent golf, golf genius and ESP.
* Work closely with the golf operations team to ensure an excellent customer experience.
* Utilise Intelligent Golf and ESP to ensure you are aware of the events taking place on each day.
* Prepare seasonal promotions and sales for the approval of the Golf Operations & Retail Manager.
* Speak with every guest in a professional and courteous manner whilst striving to ensure that every guest leaves Moor Park feeling better than when they arrived.
General
* Ensuring compliance with appropriate legislation/good practice guidance including GDPR, equal opportunities and security of financial data.
* To establish industry best practice to all areas of the Club’s activities and play a pivotal role in delivering the Club’s operational, financial, and strategic goals.
* To maintain a professional standard of dress and appearance, in line with company standards.
* Maintain a safe, clean and tidy work area.
* To adhere to all statutory requirements regarding fire, health, safety and hygiene.
* To attend any training sessions as requested and adhere to company policies.
* Support colleagues in delivering a high standard of customer service.
* Carry out any additional duties as reasonably requested by the management team.
* Promote Moor Park in a positive light at every opportunity.
Required skills / qualifications for this role:
* Excellent communication & organisational skills
* IT Literate: Word, Excel, ESP
* Excellent written and verbal communication
* Strong attention to detail
* Ability to manage varied workload and meet objectives
* A creative mindset with ‘can do’ attitude
* Previous experience within golf or member club environment
Remuneration, benefits and hours of work:
* 30-40 hours across 4 to 5 days a week
* Commission Scheme for Lessons
* Support with PGA Training Programme
* Contribution to company pension fund
* Training & Professional development provided (subject to individual and business needs)
* 28 days annual leave (including bank holidays)
* Staff Uniform and Daily Meal provided
* Access and use of Club facilities
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