The Role & Key Responsibilities From your first day with us you will be part of a policing family making a real difference. It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe. In this role you will be responsible for the maintenance of Citizen Journeys, the development of new journeys, and the technical administration of the Citizen Portal, including managing account access. The postholder designs and develops CRM solutions which improves public engagement, ultimately delivering a better policing service to our communities. This is undertaken through automating and streamlining customer-facing processes. Skills & Experience Degree in computer science, information technology, engineering or related field. Alternatively, significant equivalent experience within a CRM-enabled or data-driven business change environment, developing, implementing, IT-enabled change initiatives Certified in MS Office Suite in addition to specialised applications such as or can demonstrate competence in using these applications. Certified SalesForce: Administrator - PSS (Service) Cloud Advanced Administrator - PSS (Service) Cloud Experience Cloud Consultant - PSS (Service) Cloud Marketing Cloud Admin – Communications Cloud (Or willing to work towards and achieve certification within first 12 months in post.) Proven experience in the delivery of data-driven business change, IT modernization, or CRM-enablement and how this transposes into behavioural change. Understanding of cloud computing, webservices and the software development lifecycle Ability to gather and analyse business requirements and translate them into business requirements, identifying opportunities for improvement Exceptional problem solving skills and attention to detail Excellent communication, interpersonal and presentation skills with the ability to influence a range of internal stakeholders Ability to build effective relationships and work collaboratively with external stakeholders to deliver mutually beneficial business outcomes Ability to manage conflicting priorities and flex service provision to negotiate and resolve problems with customers and stakeholders Ability to self-manage and work in a dynamic environment. Willingness to embrace new ways of working and influence other parts of the business to adopt and change behaviour Excellent knowledge and extensive application of Microsoft Office, particularly Word, Excel and PowerPoint. Understanding of operational policing and processes, along with policing technology such as Niche and Storm data warehouse. Why Work With Us? Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working. We take pride in looking after our people and offer a variety of benefits; career progression contributory pension scheme (LGPS) generous annual leave allowance discounts for everyday spend on-site gyms and a range of sports clubs generous and supportive parental leave financial and mental wellbeing guidance and support discounted contributory healthcare scheme Please use the following links for more information on the benefits of working with Surrey Police or Sussex Police. Further Information For further information in relation to this vacancy please contact either Chief Inspector Jonathon Hartley CH662 - jonathan.hartleysussex.police.uk or Inspector Simon Barden CB212 - simon.bardensussex.police.uk