Working in partnership with Cheshire West and Chester Council EQUANS is looking for a Customer Service Representative to join our team based in Winsford on a permanent basis. This is a part-time role working 22.5 hours per week. On offer is a salary of £14,040 per annum and benefits package. You will work as part of a multi-functional Face to Face team, primarily working at a triage/reception point welcoming visitors and customers to the building. Duties to include: Greeting visitors/customers and creating a positive first impression of the company, directing visitors and answering their questions, notifying other workers of visitor arrival, operating car park barriers, keeping accurate administration records, assisting customers to report issues. Please note before applying - the hours are 22.5 hours per week 8.30am to 1.00pm or 12.30pm to 5.00pm from Monday to Friday. What will you deliver? Provide a Reception service to visitors and customers. Provide information, advice and services to customers on behalf of Qwest Services working with Cheshire West & Chester Council. Make visitors and customers feel welcome and safe, and creating a positive first impression. Use the technology available to help customers access Cheshire West and Chester services. What can we offer you? On offer is a salary of £14,040 per annum and benefits package, which includes; 24 days annual leave ( public holidays) - Pro rata. Life Cover equivalent to 1.5 times annual salary. Employee discount shopping schemes on major brands and retailers. Gym membership discounts. Cycle to work scheme. Holiday purchase scheme. 2 corporate social responsibility days per year. Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes. Attractive Employee Referral Rewards Scheme. Access to our growing employee networks. 24/7 Employee Assistance Program and access to mental wellbeing app. Who are we looking for? NVQ level 2 in Customer Services or equivalent is desirable. Excellent communication skills with the ability to effectively engage with customers and colleagues (internal and external) Resilient and empathetic approach. Experience of working in Face to Face environment with the experience of providing fantastic service standards. Excellent attention to detail. Excellent time management. Flexibility. Who are we? EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. EQUANS is a Bouygues group company. What's next? If this role is of interest to you, please click below to register, apply, and track your progress A member of our Resourcing Team will review your application and be in touch. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI, Working Parents, YPN (Young Professionals Network) and our Disability Network. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.