As a Customer Experience Advisor (Front of House) at Trinity Sport & Leisure (38 hours per week or job share and zero hours are also available), you will support with concierge duties at the front of house, digital and phone booking enquiries, back-office administration, welcoming, engaging with and directing customers and visitors to the centre and assist in the café if required.
Your role will involve:
* Explaining and selling membership packages, products, and bookings
* Touring customers, answering, and making customer phone calls, emails, and social media
* Ensuring the front of house and café area is presentable
* Helping customers achieve their personal journeys by discussing the best fitness package for them
* Attending and supporting with internal and external promotional activities
* Supporting at events
* Flexible to work early mornings, evenings, and weekends.
* Full training will be provided.
Essential:
Excellent customer service skills.
Experience of working in a customer service environment.
Able to work flexible hours.
Desirable:
First Aid at Work Qualification
Sales and marketing experience.
Experience of using MIS systems.
NVQ 2 in Leisure Operations or Customer Service.
Salary: Up to £23,860 per annum (pro rata for part-time hours)
Benefits include: free parking, discounted staff gym membership, pension scheme, and a wide range of training opportunities and progression routes.
The successful candidates will be required to complete an Enhanced DBS Check.
To apply please visit our website to access the application form at www.1610.org.uk or contact the HR team on 01823 219006 for more information about the role.
Closing date: 30 September 2024
(Please note, this vacancy can close earlier than the date specified if needed).
Job Type: Permanent
Pay: Up to £23,860.00 per year
Benefits:
* Bereavement leave
* Company pension
* Employee discount
* Free parking
* On-site gym
* On-site parking
* Sick pay
Work Location: In person
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