Well House Veterinary Clinic, Crowborough, South East
We are seeking a reliable and professional Receptionist to join our team. As the first point of contact for our company, you will play a crucial role in creating a positive and welcoming atmosphere for our clients and visitors. The ideal candidate will have excellent organizational skills, be proficient in office tasks, and possess strong communication skills.
Responsibilities:
1. Ensure all visitors are greeted professionally and courteously.
2. Prioritize answering phone calls to address client inquiries promptly and professionally.
3. Provide excellent customer service in a professional, sympathetic, and courteous manner.
4. Record and follow up on inquiries efficiently.
5. Add new client details into the system and update vaccine/contact information during visits or calls.
6. Verify invoices for accuracy and make necessary adjustments.
7. Secure follow-up appointments to complete treatment plans.
8. Call to reschedule missed appointments.
9. Promote Pet Healthcare Plans and pet insurance.
10. Maintain a clean and tidy reception area.
11. Adhere to all practice and reception policies for excellent client service.
Administrative duties include:
1. Booking, changing, or cancelling appointments.
2. Processing payments and handling cash exchanges.
3. Performing end-of-day banking.
4. Attending reception meetings as needed.
5. Dispensing medications and keeping client records updated.
6. Managing clinic emails.
7. Completing daily paperwork and organizing incoming and outgoing mail.
8. Preparing consent forms for surgeries.
9. Filling out paperwork for Pet Healthcare Plans and 4-week free insurance.
10. Performing other duties as required by the practice.
Join a team you are proud to be a part of
At Well House Vets, we pride ourselves on providing exceptional veterinary care. We work to high clinical standards and have state-of-the-art equipment. We are a 2-branch small animal practice based in Crowborough and Tunbridge Wells, comprising 3 Veterinary Surgeons (1 who is a certificate holder for orthopaedics), 3 Registered Veterinary Nurses, 1 Student Veterinary Nurse, and 3 Receptionists.
The role comprises 40 hours per week over a variety of shifts, typically Monday to Friday between 8 am – 7 pm and 1:4 Saturday between 8 am – 5 pm.
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Discounted staff pet care
At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are eager to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Well House Veterinary Clinic, Crowborough
Well House, Crowborough Hill, Crowborough, TN6 2SE, United Kingdom
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