Field Optimisation Team Member Job Req ID: 40149 Posting Date: 15 Oct 2024 Function: Engineering Unit: Networks Location: Assembly, Bristol, United Kingdom Salary: Competitive with great benefits Why BT? We've always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world's first telecommunications company. At our heart we're a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed. Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport. So if you have the drive, optimism and resilience to help propel us forward we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that's you and what you're looking for, we'd love you to be part of our future. Why this job matters Engineering Services is at the heart of BT's service delivery - we plan, build and maintain BT's 5'700 exchanges and 289 radio sites across the UK and we maintain 10 data centres and 25 EE sites. We understand and care about what our customers need. ES helps BT provide an "always on" customer service experience in an increasingly demanding world. Our job is to keep the BT network safe and working 24/7/365. We're also excited to be building the networks of the future - 5G, software defined networks, and network convergence, to name a few. We stay one step ahead and respond to our customers' ever-changing needs. We react quickly and are always looking to improve our responsiveness and reliability. In a nutshell, we use our engineering expertise to protect and build the services of today and tomorrow, for our customers - around the clock and wherever they are - and we need you to help us do this. What you'll be doing - Working within the following 3 areas - power, radio & electronics to create a fluid, monthly plan of work in line with demand owners forecasts and capacity within the field. Making use of effective reports and systems to undertake RCA and Jeopardy management. - Proactively raise awareness of mis-balance in demand to forecast and agree corrective action with relevant stakeholders. - Identify performance concerns and work with team and/or alone to undertake structured problem solving to continuously improve Plan performance and accuracy. - Ensure all tasks (including backlog) in the plans are correctly dated. Undertake task dependency analysis and progressing tasks to a fluid status in line with plan delivery and customer expectation. - Review requests for tasks from field to ensure they are relevant, have appropriate forecasts associated before creating and adding into plans. - Building collaborative relationships and keeping key stakeholders and customer informed to ensure plan accuracy and priorities are met. - Ensuring that mandatory Power compliance routines are delivered by their target dates by using various power reports. - Working closely with power policy teams and PIRM administrator to ensure power routines progress into the monthly plans. - Track programme dependencies and delivery, using physical trackers & systems to manage the fluidity of work in line with customer expectation, field supply & Forecast. Engaging both field and support teams to drive programme success. - Responsible for scheduling rigging work (inc backlog) for a region, ensuring riggers have fully fluid jobs and all dependencies have been arranged. - Work closing with Rigging manager and field team to resolve issues and deliver the Radio plan of work. Skills required - Be conversant with the latest Microsoft packages. - Experience in being able to provide insight and analysis utilising different data sources. - Understanding of Technology systems and how they link together including engaging with ASG teams to proactively rectify issues before/as they arise. (fos / swdt / wfmt / field schedule ) - The ability to actively participate in the development and implementation of best practice solutions that enables continuous improvement. - To be able to confidently participate and facilitate both virtual and face to face meetings. - Working with internal and external partners to deliver to quality and on time expectation. - The ability to work independently and as part of a team to resolve issues in a timely fashion. - You will be a brilliant team member, who is a supportive and positive team player who can work alone. Benefits Tailored training and development opportunities to continue to build your career 25 days' annual leave (not including bank holidays), increasing with service Life Assurance Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10% Direct Share scheme Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. 50% off EE mobile pay monthly or SIM only plans Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks 3 volunteering days per year Access and involvement with our incredible 11 People Networks including Able2 network, Careers network, Ethnic diversity network, Gender equality network and Pride network About us BT is part of BT Group, along with EE, Openreach, and Plusnet. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.' We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development. This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.