Our client is looking for a 2nd line support engineer to work mainly dayshift within the IT department of a busy site. As a 2nd Line IT Support Engineer, you will be instrumental in delivering high-quality technical support and troubleshooting services to our clients. Reporting to the IT Support Manager, your core responsibilities will include resolving complex software and hardware issues while ensuring excellent customer service. Your expertise in Microsoft Windows Server, Active Directory, and computer networking will be essential in maintaining system integrity. Additionally, your skills in tools like SCCM and Intune will enhance our IT infrastructure, making you a vital asset in our mission to provide seamless IT solutions.
Responsibilities AD and Azure administration, Expertise in Active Directory for user and group management.
At least 3 years IT experience
Offer on-site support to troubleshoot and resolve technical challenges effectively, ensuring clear communication with both internal teams and external partners.
PC and laptop setups
Mobile phone administration, deployment using templated MDM scripts
Basic networking knowledge, TCP/IP, Vlan
Log and analyse escalated issues, ensuring comprehensive resolutions are implemented to prevent recurrence
Proficient in Office 365 administration, including user management and configuration.
File and share permissions
SharePoint admin desirable
Hands-on experience with end-user hardware and printer support.
Skill with Microsoft Windows 10 and 11 operating systems.
Experienced in deploying software remotely.
Proven ability to thrive in a fast-paced technical environment in a similar role.
React to system alerts, track backups
Skills and Qualifications required
Basic IT qualification, COMP TIA is desirable
Microsoft training/course experience is essential
Cloud(Azure) experience is desirable
Able to communicate at all levels
Work as part of a team and demonstrate a proactive approach
Experience of working under pressure, and to deadlines
Knowledge of Equality, Diversity and Dignity
Robust experience of using O365
Knowledge and experience of Windows 10
Schedule: Monday to Friday
39 hours per week:
07.55 16.35 Monday to Thursday
07.55 13.35 Friday
Education:
GCSE or equivalent (preferred)
Experience:
Customer service: 1 year (preferred)
Work Location: In person
TPBN1_UKTJ