Job summary An exciting opportunity has arisen for 2 part time or 1 full time GP Receptionists to join our friendly, innovative, and forward-thinking team at East Durham Medical Group. Hours are negotiable. Usual opening hours for the Practice are 8am-8pm. Successful applicants will be required to work two 8am starts and two 6pm finishes. Evening and weekend working may be required on an ad hoc basis. Applicants will be required to cover holiday and sickness when needed. The ideal candidate will be well motivated and enthusiastic and have excellent customer service, communication, and problem-solving skills. Previous NHS reception experience would be an advantage as well as knowledge of the SystmOne clinical system. Main duties of the job The post holder will provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients About us East Durham Medical Group is situated in the beautiful coastal area of County Durham. The Practice works from 6 sites across the region. We are a very successful, high achieving, PMS training practice with a patient list of over 18 500 patients. We are an extremely forward thinking Practice and our core values include Caring, Commitment, Consistency and Celebrating success. We work to make a difference by providing the highest quality patient-centred care in an honest supportive environment that is realistic, sustainable and rewarding, and which values patients and staff. We offer great team working and friendship, competitive rates of pay and access to the NHS pension scheme. Date posted 27 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Part-time Reference number A3077-25-0000 Job locations Shinwell Medical Group Fourth Street Horden Peterlee County Durham SR8 4LD Job description Job responsibilities MAIN DUTIES AND RESPONSIBILITIES 1. Greet patients and visitors to the practice. 2. Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system. 3. Ensure that patients are effectively signposted into appropriate slots as per protocol and clinician specification 4. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. 5. Signpost all requests appropriately and accurately in a time-managed manner 6. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. 7. Respond and/or redirect all patient and visitor requests accordingly. 8. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed. 9. Registration of new patients onto the computer system. 10. Advise patients of relevant charges for private services, accept payment and issue receipts for same. 11. Ensure correspondence, reports, results etc. are filed electronically in correct patient record. 12. Ensure reception and waiting areas are kept neat and tidy 13. Re-stocking of information leaflets/stationary ordering as appropriate 14. Undertake administration tasks as allocated on rota organised by Senior Receptionist. 15. Check emails on a daily basis. 16. Regularly check messages/notifications on SystmOne to check everything has been actioned 17. Action start and end of day procedures as directed by Senior Receptionist. 18. As well as the reception team there is a need to work closely with GPs, nursing and office staff to ensure the smooth running of the practice, reporting any problems 19. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes). 21. Amalgamation of new patient records. 22. Check all consulting rooms daily for scripts and any shredding waste. 23. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time. 24. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures Job description Job responsibilities MAIN DUTIES AND RESPONSIBILITIES 1. Greet patients and visitors to the practice. 2. Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system. 3. Ensure that patients are effectively signposted into appropriate slots as per protocol and clinician specification 4. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. 5. Signpost all requests appropriately and accurately in a time-managed manner 6. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. 7. Respond and/or redirect all patient and visitor requests accordingly. 8. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed. 9. Registration of new patients onto the computer system. 10. Advise patients of relevant charges for private services, accept payment and issue receipts for same. 11. Ensure correspondence, reports, results etc. are filed electronically in correct patient record. 12. Ensure reception and waiting areas are kept neat and tidy 13. Re-stocking of information leaflets/stationary ordering as appropriate 14. Undertake administration tasks as allocated on rota organised by Senior Receptionist. 15. Check emails on a daily basis. 16. Regularly check messages/notifications on SystmOne to check everything has been actioned 17. Action start and end of day procedures as directed by Senior Receptionist. 18. As well as the reception team there is a need to work closely with GPs, nursing and office staff to ensure the smooth running of the practice, reporting any problems 19. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes). 21. Amalgamation of new patient records. 22. Check all consulting rooms daily for scripts and any shredding waste. 23. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time. 24. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures Person Specification Experience Essential Excellent customer service skills Desirable Experience of working in a GP practice Knowledge/use of SystmOne Experience of working with the general public Experience of reception work Qualifications Essential Good standard of general education Desirable Customer Services Qualification Business Administration Qualification Person Specification Experience Essential Excellent customer service skills Desirable Experience of working in a GP practice Knowledge/use of SystmOne Experience of working with the general public Experience of reception work Qualifications Essential Good standard of general education Desirable Customer Services Qualification Business Administration Qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East Durham Medical Group Address Shinwell Medical Group Fourth Street Horden Peterlee County Durham SR8 4LD Employer's website https://www.thecarodocpractice.nhs.uk (Opens in a new tab)