Find out how Emmaus North Staffs began and what our charity does now.
You can make a difference by donating, volunteering, or visiting our shops.
CLOSING DATE: 20 March 2025
LOCATION: Emmaus North Staffs, Hanley, Stoke-on-Trent, ST1 5HQ
SALARY: 32 hours per week role (£20,965) and 24 hours per week role (£15,725)
TYPE: Part time
You will take the lead on referrals and requests for support where individuals and families are referred to us to tackle household furniture poverty but often need more support than this.
You will deliver one-to-one intervention appointments and create an agreed support plan for individuals and families who have experienced homelessness, or who have recently been rehoused, and find themselves in furniture poverty. They will be low-income families who need support to ensure that they are drawing down all applicable benefits, that they are accessing financial support for loans and debts, and that they are receiving other support and interventions they need. You will also apply for individual grants to secure essential items of furniture &/or appliances which are missing from their home.
You will ensure that any health, wellbeing, risk and safeguarding support needs are identified, and signposted to relevant agencies and organisations to improve their family wellbeing. You will follow up and review the support plan in place. You will monitor and evaluate the process and outcomes.
Main Duties:
1. Responsible to lead our established referrals scheme and requests for support liaising logistics with the Retail and Van Team
2. Intervention – one-to-one Situational Support Assessment sessions. Creation and administration of a Support Plan. Financial situation. Identifying vulnerabilities, risk, safeguarding, health and wellbeing. A furniture and appliance need will be confirmed
3. Managing appointments, arranging follow-up calls and actioning of a Support Plan.
4. Working alongside partners such as Expert Citizens, Saltbox’s Money Matters & Restart teams, CAB, Disability Solutions, and many other local delivery organisations, to create a person-centred solution alongside, and directly for, each client
5. Applying for individual crisis funds for customers in need
6. Make onward referral and signpost where necessary, including supporting the transition to other services
7. Liaise with professionals and organisations across the area including referrers and partners
8. Deliver support in a person-centred way which builds confidence, identifies each persons’ strengths, skills, and abilities, and helps people to move forward towards independence
9. Participate in team meetings and to share learning, client outcomes, and good practice with relevant colleagues
10. Ensure that client notes and information are recorded in an accurate and timely manner and kept updated, and to develop case studies and evaluation records
11. Work in line with all relevant safeguarding policies and procedures, ensuring concerns are escalated appropriately
12. Act in a way that is consistent with the principles embedded in Emmaus North Staffs
Values and Behaviours:
1. Create and maintain a culture of respect always challenging and rooting out discrimination and stigma
2. Demonstrate a consistent belief in people and tenacity in supporting people to improve their future
3. Be passionate about our work and inspire others to feel the same
4. Be committed to doing things well and always look for opportunities for improvement
5. Model excellent partnership and team working
If you are passionate about making a difference in the lives of others and possess the necessary skills to support individuals in need, we encourage you to apply for this rewarding position as a Support Worker.
THESE POSITIONS HAVE BEEN KINDLY SUPPORTED BY THE NATIONAL LOTTERY REACHING COMMUNITIES FUND
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