Booking Clerk/Receptionist - Patient Access Centre
Join to apply for the Booking Clerk/Receptionist - Patient Access Centre role at Torbay and South Devon NHS Foundation Trust.
An opportunity has arisen to join the Trust’s outpatient appointments team working Monday - Friday, 8:30am to 5:00pm. The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.
The booking team operates in a centralised booking centre, answering telephone enquiries, email enquiries and booking outpatient appointments by telephone. Time may also be spent working on reception, providing admin support in the daily running of the clinic attending patients and completing outcomes amongst other duties required.
You will play a vital role in ensuring patient records are kept up to date across a variety of different IT systems and that patients receive the correct appointment for the correct times.
Responsibilities:
* Handling inbound calls
* Booking, cancelling and rearranging Outpatient appointments
* Reception duties as described in the job description
* Making outbound calls
* Maintaining a high standard of customer service
* Use of hospital systems to effectively support the management of the patient journey
* Managing clinic capacity
* Managing pending lists and wait times
* Processing new referrals from external and internal sources
* Managing theatre and secretary request spreadsheets
* Liaising with colleagues at all levels to ensure the patient journey is smooth
* Work in accordance with the Trust policies at all times
The Patient Access Centre is made up of 7 teams that book 95% of the Outpatient Appointments for the Acute and Community settings within the Torbay and South Devon Healthcare Foundation Trust. The teams are comprised of booking clerks and receptionists, with each team having between 6-13 team members and mainly work out of a centralised booking office based at Torbay Hospital.
For further details / informal visits contact: Name: Jody Barton Job title: PAC Coordinator Email address: jody.barton@nhs.net Telephone number: 01803 656073.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitals and Health Care
#J-18808-Ljbffr