PART TIME Customer Services Representative
* Job Type: Part-time, Permanent
* Location: Kendal, Cumbria
* Salary: IRO £23k pa pro rata
* Hours: Monday to Friday, 9.30 to 14.00 hrs ideally (22.5 hrs per week)
We are excited to offer an opportunity to join our client’s team as a Part-time Customer Services Representative at their Kendal office.
If you’re looking for a part time position, then this role could be the perfect opportunity for you!
This role is crucial for managing orders and providing administrative support to managers.
As part of a small, established team, the successful candidate will also assist with client accounts and contribute to various customer service functions.
Day-to-day of the role:
* Enter and manage orders from entry to delivery, ensuring smooth operation and customer satisfaction.
* Update stock availability and ensure accuracy of product descriptions, images, and pricing within Amazon’s system.
* Address customer enquiries and resolve specific issues related to orders.
* Liaise with external warehouse providers and delivery/haulage companies.
* Support account managers and participate in regular online meetings to address operational issues and plan future requirements.
* Utilise customer systems and SAP for daily operations.
* Engage in continuous improvement of current practices and role development.
* Handle the picking, packing, and dispatching of small orders from our Kendal warehouse.
* Assist in stock takes and perform other associated office tasks as needed.
Required Skills & Qualifications:
* Experience using Amazon’s Vendor Central system is ideal.
* Strong customer service and communication skills.
* Proficient in Microsoft Excel and Word.
* Experience with SAP is an advantage.
* Exceptional attention to detail with the ability to prioritise and organise effectively.
* Analytical and proactive approach to problem-solving.
* Calm and helpful demeanour in all customer interactions.
* Ability to work independently with minimal supervision and manage own workload.
* Clean driving licence is advantageous.
Benefits:
* 25 days holiday pro rata
* Opportunities for role development and training.
* Discount on all products
* Part of a supportive and dynamic team.
This is a great opportunity for anyone who is looking for a part time role, if this is of interest to you please APPLY NOW!
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