Do you have a passion for delivering excellent customer service? Are you looking for a challenging and rewarding career opportunity? If so, we'd love to hear from you!
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About the Job
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This is an exciting opportunity to join our team as a Customer Team Leader at Co-op. As a key member of our store team, you will be responsible for delivering great service to our customers, managing stock accuracy, and developing plans to improve customer satisfaction and loyalty.
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Key Responsibilities
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* To provide exceptional customer service and ensure the store remains safe, legal, and fully operational.
* To manage stock accuracy and diligence checks to make shopping a great experience for our customers.
* To develop and implement plans to improve customer satisfaction and loyalty.
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Requirements
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* A genuine care for the needs of customers and members.
* The ability to strike a balance between leading and supporting your team.
* Great people skills with the ability to build positive relationships with customers and colleagues.
* Confidence in working alone in a store environment.
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Our Benefits
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* Full, paid training and dedicated support for your personal development and career progression.
* 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
* A pension scheme with up to 10% employer contributions.
* Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
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Disability Confident Scheme
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We're part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
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Assessment Process
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As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.