We are recruiting for a Head of Retail Operations to oversee retail business at London's iconic Southbank Centre, Europe's largest arts complex. We manage 14 different retail outlets, from speciality coffee shops to rooftop cocktail bars.
Key responsibilities:
* Plan, oversee and report on the day-to-day operation of retail businesses on site in close cooperation with the client's management team.
* Collaborate with our Culinary, Events and Commercial teams to provide support for our Events and Hospitality business.
* Work alongside the senior management team to develop new concepts, review and drive innovation within our portfolio of venues.
* Implement and lead a culture of safe and responsible operating in your team, striving to meet and exceed legal, company and client expectations.
* Recruit, train and mentor personnel within the retail team, ensuring excellent service standards across the business.
* Effectively manage costs and expenditure in coordination with other heads of department to ensure we consistently deliver a successful P&L without compromising on customer experience or client expectations.
What's in it for you?
* Personal Development and Training opportunities.
* Life assurance scheme.
* Pension scheme.
* Holiday allowance.
* Private medical eligibility.
* Eye care.
* A great wellbeing strategy.
* Family friendly support.
* Regular social events.
* Holiday purchase scheme.
* Volunteering days.
* Professional subscriptions.
* Recognition schemes.
* Long service awards.
* Access to high street discount vouchers.