Job summary
PHL is seeking an experienced and dedicated Clinical Manager for Custody Healthcare to join our team. This essential role provides clinical management and leadership to our team of healthcare professionals, supporting best practices and high standards in healthcare delivery.
Role Overview:As Clinical Manager, youll be instrumental in collaborating with our Contract Manager, Lead FME, Service Clinical Lead, and Governance Manager to ensure a compliant and robust clinical governance process within PHLs framework. You will build valuable relationships with internal and external stakeholders, including police forces, mental health services, secondary care providers, and healthcare partners. This role requires an experienced Forensic Healthcare Professional with advanced practice skills, capable of advocating for detained persons/patients when needed.
Location: West Mercia and Warwickshire (travel required across seven sites: Hereford, Kidderminster, Worcester, Telford, Shrewsbury, Nuneaton, and Leamington Spa)
Main duties of the job
Partner with the Contract Manager and Lead FME to align service specifications with Detained Persons/patient experience, KPIs, resource planning, and quality standards.
Provide leadership and support to Healthcare Professionals (nurses and paramedics) through regular meetings, supervision, and individual development.
Promote and maintain compliance with mandatory training and professional development among the clinical team.
Lead recruitment, induction, and support for all clinicians, ensuring they are qualified, trained, and equipped for their roles.
Conduct patient assessments to identify acute and chronic medical conditions, formulate differential diagnoses, and establish appropriate treatment plans.
When necessary, consult with other healthcare professionals to enhance patient outcomes.
Skills & Experience:
Minimum of 6 years post-qualification experience, with at least 3 years in an urgent care setting (, urgent treatment centre).
Proven experience in clinical leadership and managing clinical governance in a dynamic, fast-paced environment.
Expertise in urgent care assessment and management with a strong record of autonomous practice.
Registered with the NMC/HCPC with a minimum of 4 years in Custody/Forensic Healthcare.
About us
PHL Group was foundedin 2009 by a team of commercial partners and experienced General Practitionerswith a clear vision of providing services that would contribute to and benefitthe local healthcare economy. PHL (formerlyknown as Hampshire Doctors on Call) runs Integrated Urgent Care, which evolvedfrom the former Out of Hours model, for localities in Hampshire and the Isle ofWight. All of the core services which look after patients with an urgent healthcareneed are joined up together, and PHL work closely with system partners such as SouthCentral Ambulance Service. The services we operate include call handling,telephone clinical assessment, out of hours home visiting services and some face-to-facePrimary Care appointments services in Hampshire. In 2021 a newly formedHealthcare Division was created and incorporates PHLs Urgent Care, PrimaryCare and Youla Care Concierge Services. The new division combines PHL'shealthcare operations into one team and utilises internal and externalresources efficiently to achieve our organisations vision: to be an innovativehealthcare enabler, known for providing a range of high-quality care.
PHL Group aims to assist candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted healthcare organisation.
Job description
Job responsibilities
Asa Clinical Manager for Custody healthcare at PHL your role is very important inproviding dedicated clinical management and leadership of the healthcareprofessionals team for the delivery of a safe, efficient, reliableand a high quality services. Youwill lead, motivate and insipre your clinical team and as an experiencedclinical leader your leadership style is always delivered with a caring and respectful disposition. You will work closely with the Contract Manager, Lead FME, ServiceClinical Lead and Governance Manager to ensure compliance with robustgovernance processes within PHL governance framework. You will form links anddevelop relationships with internal and external stakeholders for example; WestMercia Police Force, Warwickshire Police Force, mental health services, SecondaryCare and those working in the wider healthcare community. As a credibleclinician you will be able to influence and utilise negotiation skills in thebest interest of detained persons/patients when such advocacy is required. The post holder will be an experienced Forensic HealthcareProfessional and have additional level of training in advanced practice. Advanced practice isdelivered by experienced registered healthcare practitioners. It is a level of practice characterised by ahigh level of autonomy and complex decision-making underpinned by masterslevel education that encompasses the four pillars of: advanced clinicalpractice; leadership and management; education of self and others; and research.
Clinical Operations and Management
Working with the ContractManager & Lead FME to support the development, delivery and review of theservice specification to include Detained Persons/patient experience, KPItargets, resource profile and cost management, ensuring the clinical workforceis adequate in competence and performance and sufficient in numbers to meetcontractual and any other regulatory and professional quality regular meetingswith Contract Manager to support the delivery of the service.Provide effectiveleadership, management, direction, inspiration and support to the HealthcareProfessionals (includes Nurses and Paramedics) within the service throughregular group communication, meetings, supervision and development ofindividual relationships.Encourage and support theclinical team to take responsibility for their own learning and development andare compliant with mandatory on recruitment,selection, induction of clinical team under your management within the serviceensuing that all clinicians are suitably qualified and trained and arecompetent and capable for their role and responsibility.Mentoringnew clinicians by maintaining regular ongoing contact with each, especially fortheir first few shiftsResponsible for theperformance and attendance management of the clinical supervisors within theservice.Responsible for promotingthe health and wellbeing of the clinical team within the on any disciplinaryand performance issues within the service inline with PHL policyIs resilient and able toprovide effective leadership to the team, including in situations that areunfamiliar, complex and unpredictable.Ensures the clinical teamare working within their clinical competence at all timesEnsure that the clinicalstaff members have an appraisal process in place that identifies training anddevelopment needs.
To be responsible andaccountable for legible and contemporaneous clinical records
To undertake appropriatepersonal and professional development tomeet the requirements of NMC/HCPC Registration.
CompleteHCP shifts as and where required at both contract locations. A minimal of 1 a week per location isguidance.
Person Specification
Qualifications
Essential
1. oRegistered with the NMC/HCPC and a minimum of 4 years experience within Custody/Forensic Healthcare
2. oNon-medical prescriber or working towards (desirable)
3. oEducated to degree level in a relevant subject to the role or equivalent experience
4. oMinor illness and injury qualification (desirable).
5. oTeaching and mentorship qualification
6. oLevel 3 safeguarding of adults and children
7. oMust be able to demonstrate and meet competencies of all mandatory training as required within the policies of the organisation.
8. oMust be able to clear and enhanced DBS check and Police clearance
Experience
Essential
9. o3 years experience in an urgent care setting such as an urgent treatment centre.
10. oAt least 6 years post qualification.
11. oExcellent knowledge and experience in the assessment and management of urgent care presentations.
12. oExperience of working autonomously that demonstrates the four pillars of advanced practice.
13. oExperience of working as a Clinical Leader in a fast-paced environment
14. oExperience and knowledge of managing clinical governance