Position Summary/Objective The Customer Readiness Specialistwill partner with global customers, including the US, Canada and the UK, to establish & build a relationship for a successful transition to Operations.
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The role of the Customer Readiness Specialist requires a positive attitude and ability to judge/anticipate the needs of the customer.
The Customer Readiness Specialist will work with the customer on readiness activities throughout the project's life cycle to help them understand their services.
The Customer Readiness Specialist will be focused on driving and ensuring customer satisfaction for the project.
The Customer Readiness Specialist will also partner with other OSV internal teams in the US and UK to help bridge any gaps for a successful customer transition.
Essential Functions/Duties/Responsibilities Become an expert in OSVs Services onboarding Methodology and assure it is used on all customer projects Proven competency and understanding of OSV v services products Demonstrated responsibility that projects are carefully planned and managed Ensures the project(s) meets deliverables on schedule and according to the project scope Partners with deployment partner for successful monitoring of project timeline tasks Comfortable in conducting customer calls on a regular cadence and explaining OSV BPaaS services in a clear and concise manner Maintain zero customer escalations throughout the life cycle of the project Competencies Customer (external) Focused/Responsibilities Leadership Organizational Skills Analytical Thinking Results Driven Good Presentation Skills Good Communication Skills Self- Managing Confident Accountability Integrity Problem Solving Teamwork/Collaboration Supervisory Responsibility This role does not have any supervisory responsibilities Qualifications and Experience Bachelor's Degree or equivalent required 3-4 years Project Co-Ordinating/management experience Proven responsibility in managing customer projects Working knowledge/language of the following business areas: Financials, Human Resources, Benefits, Tax and Payroll Preferred Skills Workday knowledge preferred Skills: Project Management Customer Service Data Entry