An opportunity has arisen to join our team as a Fleet Service Advisor, working within our Marshall Fleet Solutions (MFS) department. You will be working under the guidance of the Call Centre Manager and Fleet Service Supervisors, with the main aim of providing excellent customer service.
Your Responsibilities:
1. Answer all inbound calls to the Customer Service Centre within KPI.
2. Ensure all warranty items are issued to correct suppliers within reasonable timescales.
3. Responsible for the movements of broken down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.
4. Chase Suppliers on the timely completion of jobs, keeping VOR within KPI.
5. Update notes on system to reflect the status of jobs and log any calls received to and from customers. Keep customers informed at all times of the status of repair of vehicles and adhere to any queries from the customer in a timely manner.
What We Can Offer You:
1. 25 days holiday increasing with service.
2. Pension contributions up to 6%.
3. Extensive flexible benefit program including Cycle to Work.
4. Life assurance at 2x basic salary.
5. Paid volunteering leave.
6. Access to industry-leading wellbeing resources and tools.
This position is offered as a 4on/4off shift rotation, working from 12pm to 12am.
#J-18808-Ljbffr