We are currently looking to recruit a Customer Service Advisor for our successful and growing client in Belper, who offer growth of their employees and offer a number of fantastic benefits.
To be considered for the role, you’ll require the following essentials:
Proven experience of providing excellent customer service
Natural problem solver
Excellent communication skills
Excellent telephone manner
Previous Call Centre experience is desirable, however not essential.
Have a strong knowledge of Microsoft applications and web-based platforms
The ideal candidate will have proven customer service experience in either a face to face or telephone-based capacity. Having a calm and reassuring manner is a must, as is the ability to ensure customer satisfaction.
Within this position, you’ll also be:
Your main focus will be to liaise with customers who contact our Client via telephone, email, SMS, live chat or Whats app
Understanding customers situation and providing the best solution to provide an outstanding customer experience
Ensure that all queries are answered within a timely to manner using the CRM System and ensure that these meet the Service Level Agreements that are in place
Display a professional customer service whilst identifying potential opportunities to maximise processes and targets
Various shifts between 8am and 6pm including some weekends
Annual bonus scheme
25 days holiday plus banks
Extensive training for all employees
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