Vacancy Title: Customer Quality Coordinator and Administrator
Vacancy Location: Ellesmere Port, Cheshire
Engagement Type: Full-Time, permanent
The Role:
Reporting to the Quality Manager and working closely with the Quality Engineers, the Customer Quality Coordinator and Administrator is key to the smooth operating of the quality activities across this Beaufort Division site in Ellesmere Port.
Quality is a high focus for our company and customer, and the role will work efficiently and confidently to provide support, data, and records to the quality processes.
The role offers the opportunity to learn and progress within the Quality and other teams across the organisation.
Key responsibilities for the Customer Quality Coordinator and Administrator role include but are not limited to:
1. Support collection of data and preparation of quality records.
2. Gather and coordinate key quality data on time.
3. Administer the customer returns and complaints system and related escalations.
4. Support and track supplier goods to be returned via the reject process and linked to complaints.
5. Support the administration of concessions.
6. Support the preparation of containment records.
7. Support and administer quarantine and non-conforming materials, disposition processes.
8. Support the administration of Non-Conformances (NC’s/NCR’s).
9. Control stamps and training records for Quality and Inspection employees.
10. Support the preparation for quality meetings.
11. Maintain positive relationships with Quality and other staff.
12. Other administration activities as defined by the Quality Team.
Competencies:
* Excellent communication and interpersonal skills.
* Organised with good time management skills with the ability to manage multiple contracts/customers at any one time.
Qualifications and Core/Critical Skills:
* Excellent communication and interpersonal skills.
* Organised with good time management skills with the ability to manage multiple contracts/customers at any one time.
* ERP System knowledge advantageous.
* An ability to work within a team but also act on own initiative.
* Computer literate, particularly in Word and Excel.
* Ability to successfully adapt to change quickly.
* Previous experience in Administration.
You will have the opportunity to develop in your role and feel proud of the work you do. Working at the Beaufort division is fast-paced but incredibly rewarding.
This is not just another job; this is your career.
Why You Should Work for Us:
* Health and Dental benefits.
* Additional day off to celebrate your birthday.
* Company Anniversary Holiday Benefit.
* Gift card vouchers upon reaching 5 years of service.
* Short Term and Long-Term disability.
* Life Insurance, Optional life insurance.
* 5 paid sick days as per government regulations.
* 13 Paid statutory (Bank) holidays.
* Vacation time based on years of service.
Who are Survitec and what do we do?
Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.
That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme.
How to Apply:
Please note, we do not accept direct applications via email nor do we accept speculative CVs from recruitment agencies.
Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.
At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability; should you require any reasonable adjustments, please don't hesitate to let us know.
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