1. Office based
2. Good company perks
About Our Client
This is an established firm, with a team size of over 1000 employees and has a sterling reputation for its quality products and exceptional customer service.
Job Description
3. Manage customer enquiries and complaints with professionalism and courtesy.
4. Contribute to team effort by accomplishing related results as needed.
5. Identify customer needs and provide appropriate solutions.
6. Build sustainable relationships and trust with customers through open and interactive communication.
7. Keep records of customer interactions, process customer accounts and file documents.
8. Follow communication procedures, guidelines and policies.
9. Collaborate with the customer service team to ensure a seamless customer experience.
10. Stay updated on new products, services, and policies.
The Successful Applicant
A successful Customer Service Advisor should have:
11. A solid understanding of customer service principles and practices.
12. Exceptional communication and interpersonal skills.
13. Proficiency in English.
14. A proactive attitude and the ability to handle stressful situations.
15. Good knowledge of relevant computer applications.
What's on Offer
16. An estimated salary range of 22,000 - 24,200 GBP per year.
17. Opportunity to work with a dedicated and passionate team.
18. Comprehensive training and development opportunities.
19. A healthy work-life balance in a supportive company culture.