Vulnerable Customer Agent Exciting new opportunity to join our Lloyds Banking Group (LBG) Team Great location – At our Saltcoats office Salary from £25,903, based on a 40 hr contract, plus bonus and benefits We are currently looking to grow our team of Vulnerable Customer Agents within our Saltcoats office. This is an exciting opportunity to develop a long-term career and become a valued member of our LBG team If you’re currently working within a Customer Service environment, our Vulnerable Customer Agent role may be just what you’re looking for. As part of the role you will handle inbound and outbound calls with vulnerable customers, those whose physical or mental health, or family circumstances are impacting their ability to pay their mortgage. This is a rewarding role, supporting customers on their route back to financial health. You will need to have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver difficult news with care. Your package: It’s our customer specialist’s teams amazing efforts, hard work and dedication that sets us apart from the rest, which is why we offer a competitive salary and benefits package, including: Salary from £25,903 (40 hrs per week) & rising depending on experience. Fantastic monthly bonus where you could earn around an additional £2000 per year 31 days holiday including all bank holidays Discount and cash back on hundreds of high-street shops Optional private healthcare plan (BUPA) Lots of great monthly incentives where you can win a range of prizes and rewards Hybrid working Once our new starters are competent in their role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service. What to expect when you join us: You’ll begin the role with a 4-week training programme. You’ll learn about vulnerability and support needs, signposting, regulation and how to use our systems. Once you’re ready to go, you’ll move onto our weekly shift patterns to ensure we’re there to support our customers when they need us. We’re open Monday to Friday 8am - 8pm and Saturdays 8am - 5pm. You have the option of a 35, 37.5 or 40 hour per week contract, working 5 days per week. You will work 2 in 6 Saturdays, with a day off during the week prior to a Saturday shift. You'll be working a six-week rolling shift rotation, meaning you know where you need to be well in advance to help you plan. Come and join our rapidly expanding company We’re looking for people to interview with us ASAP At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if an IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK. Diversity and inclusion are very important to us at Wescot and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee is treated fairly and with equal opportunities. CCASAL