Job Title: Business & Customer Service Assessor
Location: Cardiff (Hybrid Working Available)
Salary: £23,920 - £28,000 per annum
Contract Type: Full-time, Permanent
Role & Client:
Are you passionate about supporting learners to achieve their qualifications? We are seeking a Business & Customer Service Assessor to work with learners completing Customer Service and Business Administration qualifications. This role involves assessing learners in the workplace, providing guidance and support, and ensuring high-quality delivery that leads to successful qualification achievement.
This is a hybrid role based in Cardiff, offering a mix of office-based, home-based, and workplace visits.
Key Responsibilities:
Assessing & Training Delivery:
* Support and assess learners working towards Customer Service and Business Administration qualifications.
* Deliver engaging workplace-based assessments in line with awarding body standards.
* Plan and deliver high-quality learning sessions to ensure learners meet key milestones.
* Complete Individual Learning Plans (ILPs) and map out tailored learning routes.
* Mark and reference evidence to meet qualification criteria.
* Facilitate tests and assessments as per awarding body requirements.
* Ensure timely completion and accuracy of all learner documentation.
Quality & Compliance:
* Maintain accurate Award Body records and ensure compliance with IV (Internal Verification) proc...