Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.
We have three strategic objectives:
1. People: To cultivate and sustain happy, productive and engaged staff.
2. Patients: To be good or outstanding at everything we do.
3. Population: To work seamlessly with partners to improve lives.
We run services from Midland Metropolitan University Hospital, Sandwell Health Campus, City Health Campus, Rowley Regis Community Hospital, Birmingham & Midland Eye Centre, The Lyng and Leasowes Intermediate Care Centre. Our GP practices and community teams provide care in schools, healthcare centres and at home.
Developing and caring for our People is fundamental. We were one of the first Trusts to provide the Real Living Wage, as well as a Live and Work scheme to support people at risk of homelessness into paid work and training. We offer a range of staff benefits, health & wellbeing support and will help you to bring your ambition to life through our bespoke training and development programmes. As “People” is one of our three strategic objectives, we make a continued commitment to prioritise support for all our colleagues.
Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department.
Job overview
We require several Security Officers (Band 3) to assist in the maintenance of Security to protect people and property, deter and detect crime and provide a reassuring presence to our staff, patients and visitors. (Please note that you can be deployed on any premises of Sandwell & West Birmingham Hospital NHS Trust if you are required to do so).
You must be of smart appearance and be able to work as part of a very active team; you will need to cope calmly and effectively with routine and emergencies. We are looking for compassionate, professional and courteous individuals. The shift pattern is 4 x 12-hour shifts, working 4 on then 4 off, covering weekends and Public Holidays as they fall. (Due to organisational change the permanent day/night shifts will also alternate from days to nights)
Main duties of the job
This role involves a wide variety of duties and you will need to deal with difficult situations and be sensitive when dealing with upset and anxious patients and visitors. You will need to use diplomacy skills to diffuse and de-escalate aggressive behaviour and be able to physically assist in restraining violent individuals who may be patients or visitors. Candidates must possess excellent verbal and written communication skills. You will also be required to help ensure car parking at the Trust runs as smoothly as possible.
Working for our organisation
Previous security experience in a large and diverse organisation is advantageous, as is possessing an SIA Door Supervisor license and an SIA CCTV license. A full driving licence is essential, as is the ability to communicate clearly both verbally and in writing. You will be required to file reports and undertake a range of tasks using computer software. The successful candidate must undertake training as required.
Detailed job description and main responsibilities
You will also be operating the busy Control Room which houses CCTV, Door Intercom Systems and access control systems as well as receiving phone calls and radio communications both emergency and routine from security officers, and service users both internal and external.
Candidates are required to undertake a computer literacy test at the interview.
Person specification
Experience
* Experience in dealing with the general public in diverse, fast moving, customer orientated organisation in a position of the Trust.
Qualifications
* General GCSE/other education
* Full UK car driving license
* Previous security experience in a large and diverse organisation
* SIA Door Supervisor Licence or commitment to undertake training and obtain licence
* SITO or NAHS or similar qualification
* SIA CCTV Licence Public Open Space Licence or commitment to undertake training and obtain licence.
As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Mr Zaheer Iqbal
Job title: Security Manager
Email address: zaheer.iqbal@nhs.net
Telephone number: 07971 303267
Additional information: All sections of the application must be completed in full. CVs not accepted.
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