Housing Advisor Location: South West Salary: £34,314.00 to £37,938.00 per annumOur client is looking for Housing Advisor. The successful candidate will prevent and relieve homelessness amongst citizens by assessing the level of need of individuals & families presenting as homeless or at risk of homelessness, to determine the appropriate pathway to support them in line with the council’s statutory duties, and work with them & third parties to resolve their housing difficulties. Appointment is subject to a satisfactory Disclosure & Barring Service (DBS) Enhanced Disclosure check. Convictions for Schedule 1 offences or other similar offences will render the applicant unsuitable to work with vulnerable adults. Perfect candidate will have: Substantial and relevant experience of interviewing/holding difficult conversations with members of the public, including those with challenging behaviour. Demonstrate an understanding of legislation relating to homelessness, and an ability to interpret and apply changes in legislation, policies, procedures to working practices. Experience of working with other organisations and the voluntary sector in a professional capacity to achieve positive outcomes. Excellent interpersonal & communication skills (particularly written), with the ability to converse with citizens and provide complex information in accurate spoken English, or through a BSL interpreter AND the ability to present information in a clear & logical manner and convey difficult messages in an empathetic manner. Excellent negotiation, mediation, and conciliation skills to achieve effective understanding between individuals and groups with potentially conflicting objectives. Experience, ability and willingness to work under pressure as a member of a team but also to work on own initiative. The ability to think critically and apply analytical and problem-solving skills to identify the main components in complex problems and assess options. Able to demonstrate understanding of equity, diversity and inclusion Experience of managing casework and/or multiple tasks through an efficient, flexible, and well organised approach to work, with the ability to prioritise and make decisions to ensure that target deadlines are met. Have a working knowledge of business and teamworking applications, e.g., Microsoft 365 or equivalent, including email, word processing, spreadsheet, browser, team collaboration applications, and have a willingness to learn new applications and technology as required. In this role you will: Investigate & assess applications from single people & families that present to the service as homeless or at risk of homelessness to decide on and fulfil the council’s statutory duties. Co-ordinate and proactively manage a caseload of citizens in housing need and work with them to resolve their housing difficulties, including those that may have complex needs and referring to appropriate services where necessary. Apply high standards of customer service, critical thinking and a problem-solving approach when working with vulnerable citizens, tenants, landlords & colleagues, to achieve positive housing outcomes for those with housing need. Provide authoritative advice and information to tenants and landlords on statutory rights and tenancy law. Promote a range of housing initiatives/options to prevent & relieve homelessness, and for homeless households, consider alternative options to the use of temporary accommodation. To identify and actively facilitate mediation and conciliation opportunities between citizens and third parties, to prevent homelessness. Secure appropriate accommodation & support services for citizens in housing This is an agency post and Pertemps can offer you:-Dedicated consultant who has access to all roles across the UK and is available for you to speak to, easy registration process, referral schemes and incentives, ongoing compliance managed for you, prompt and reliable payroll and lots more.We recruit across all areas of Qualified Social Work. If you are a Social Worker and this isn’t the role for you, contact us about other roles including IRO, BIA, MASH, Children Looked After, Housing Advisor Children’s Social Work, Adult Social Work, Service Manager, Head of Service, Team Manager and Assistant Team ManagerThis role is ideally located for those travelling from Bournemouth, Christchurch and Poole, Plymouth, Bristol, Bath, Southampton, Plymouth, Cardiff, Yeovil, Newport, Poole, Torquay, Paignton, Exeter, Exmouth, Newquay, St Austell, Bodmin, Truro, Falmouth, St Ives, Reading, London, Weymouth, Yeovil, Taunton, Bridgewater, Minehead, Ilfracombe, Barnstable, Bideford, Bude, Portsmouth, Winchester, Launceston. Northampton, Cambridge, Bedford, Milton Keyes, Luton, London, Oxfordshire, Reading, Slough Bath, Swindon, Gloucestershire, Cheltenham, Worchester, Royal Leamington Spa.