Job Description
Job Title: Customer Engineering Manager\nLocation: Birmingham, UK\nIndustry: Manufacturing / Automotive\nSalary: Competitive\nAbout the Company\nOur client is an innovative and rapidly growing organisation at the forefront of the Low-Carbon and Zero-Emission sector. They specialise in cutting-edge thermal management technologies serving the automotive, rail, off-highway, and remote energy storage industries. With sustainability at the heart of their mission, they are committed to delivering impactful solutions that shape a cleaner, more energy-efficient future.\nThe Opportunity\nWe are seeking an experienced and customer-centric Customer Engineering Manager to lead a dynamic team of application engineers, technical authors, and reliability engineers.
This pivotal role requires a strategic thinker with a strong technical background and a passion for delivering projects that exceed customer expectations.\nKey Responsibilities\n * Act as the senior technical point of contact for customers, resolving engineering issues with professionalism and urgency.\n * Build and nurture trusted relationships with customer stakeholders across all levels.\n * Manage customer engineering projects from inception through delivery, ensuring timelines, budgets, and quality benchmarks are met.\n * Define project scopes, risks, and goals in close collaboration with internal teams and customers.\n * Support global customer engagement through occasional travel (UK, Europe, North America).\n * Embed best practices in project and risk management across the team.\n * Collaborate cross-functionally with design, test, quality, manufacturing, and service teams.\n * Lead and develop the customer engineering team through mentoring, performance reviews, and professional development.\n * Drive innovation and continuous improvement in engineering processes and customer experience.\n * Present solutions and proposals clearly and confidently to customers, ensuring alignment with technical and commercial expectations.\nRequired Skills & Qualifications\n * Degree-qualified in Engineering (Mechanical, Electrical, Software, or equivalent experience).\n * Minimum 7 years of engineering experience, with 3+ years in customer-facing or managerial roles.\n * Strong technical foundation in engineering design and project execution.\n * Exceptional communication, negotiation, and interpersonal skills.\n * Proven ability to manage multiple complex projects and stakeholder groups simultaneously.\nPreferred Experience\n * Background in the automotive, rail, or energy storage sectors.\n * Experience integrating complex subsystems into full vehicle or product systems.\n * Knowledge of thermal management systems or HVAC design.\nWhy Join?\n * Be part of a mission-driven company shaping the future of sustainable engineering.\n * Thrive in a collaborative, innovative environment where your ideas make a real difference.\n * Enjoy a competitive salary package, ongoing learning, and clear paths for career progression