Job Description
Aligra is currently recruiting on behalf of our esteemed client for a dynamic and experienced Account Manager to join their team. This role is crucial for expanding our client’s presence in the UK/IRE & EU markets as well as internationally.
Role Overview:
As an Account Manager, you will be instrumental in developing and implementing an effective sales strategy that not only drives sales but also maximises profits. Your expertise in the FMCG chilled import industry will be key in forging long-term retail relationships and expanding the customer base internationally. This position requires a professional who is adept at managing high-level retail accounts and ensuring that deliverables meet the precise standards and timelines. You will be working between the Newport site and the Kings Bromley Site.
Key Responsibilities:
1. Sales Strategy Development: Craft and execute a robust sales strategy for the UK/IRE & EU regions that aligns with the company’s goals and maximises profit margins.
2. International Customer Base Expansion: Identify and establish enduring relationships with retail partners internationally, ensuring a broadened client base.
3. Quality Delivery Assurance: Oversee and ensure that all Karsten deliveries to customers are precise, meeting the exact specifications and timelines.
4. Trade Promotions: Plan and execute sales and profit-enhancing trade promotions that effectively attract and retain customers.
5. Customer Relations: Maintain regular communication with customers through direct contact, meetings, and digital communications. Attend meetings as required to ensure a high level of service is consistently delivered.
6. Adherence to Procedures: Ensure strict adherence to all company procedures and policies during all business dealings.
7. Interdepartmental Liaison: Work cohesively with various company departments including Commercial, Technical, Logistics, and Finance teams to ensure a streamlined operation.
8. Issue Resolution: Proactively resolve or escalate customer payment issues in accordance with company procedures.
9. Meeting Participation: Attend both internal and external meetings in person or via digital platforms like
10. Microsoft Teams to stay aligned with company objectives and customer expectations.
Deputising Responsibilities:
11. Act as a substitute for the Head of Sales – Retail when required.
12. Provide cover for the Sales & Procurement Assistant as needed.
Key Competencies:
13. Proven experience in the FMCG chilled import industry, specifically in produce.
14. Established track record of working with leading retailers globally.
15. Strong work ethic with an honest and hardworking outlook.
16. Excellent team contribution skills; able to work effectively within a dynamic team environment.
17. Confident and professional negotiation skills.
18. Strong adherence to the company’s values and mission.
19. Exceptional communication skills.
20. Ability to manage change and adhere to both internal and external business processes.
21. Proficiency in Microsoft Office products.
Clients Interaction:
22. Internal: Regular collaboration with Commercial, Technical, Logistics, and Finance teams.
23. External: Engage with Growers & Exporters; manage relationships with existing and prospective Retail Customers.
Aligra have been established since 2007 and have since implemented supply partnerships with a number of the UK’s leading logistics companies. Whilst we work across all industries, we specialise in recruitment and talent management for the Automotive and Engineering, Driving and Industrial, Hospitality, and Professional and Executive sectors.