Job summary We have a dynamic Workforce and OD function working at pace to deliver an ambitious 10-year strategy leading us through a new vision for our approach to people management practices. This post offers an ideal opportunity to use workforce data to support improvement and decision making within a busy healthcare setting, to make a difference for staff and ultimately patient care. The Health Board has an ambitious efficiency agenda and the use of converting data into information to assist in strategic decision making is key to understanding opportunities for workforce transformation. Main duties of the job Respond to routine enquiries of a customer service or administrative nature. To deal with all enquiries effectively and responsively. To assist in accurate data entry and to update existing data on ESR and working to a right first time ideal. Good communication skills are essential. The successful candidate will support the accurate and timely entry of data into the system. Good interpersonal and communication skills are essential, as is the ability to work in a team environment. You will have high attention to detail. You will contribute to the creation of a working environment that encourages reflective practice, continuous improvement, use of collaborative and actively promote a culture of excellence and supporting of the delivery of the Health Boards 10-year Workforce & OD Strategy. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. About us Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through: Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest. Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire. Two integrated care centres (Aberaeron and Cardigan, Ceredigion). Community facilities, including: 48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales. Date posted 10 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,970 a year per annum (pro rata if part time) Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number 100-AC038-0225 Job locations Glien House Cillefwr Industrial Estate Carmarthen SA31 3RR Job description Job responsibilities You will be able to find a full job description and person specification attached within the supporting documents The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Interviews will be held on 03/03/2025. Job description Job responsibilities You will be able to find a full job description and person specification attached within the supporting documents The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Interviews will be held on 03/03/2025. Person Specification Qualifications and Knowledge Essential Good standard of education (5 GCSE's at A-C including Maths and English) OR Equivalent experience gained in a range of work procedures and practices, for example: - Resolving simple queries using knowledge of customer service principles and practices - using word and excel - Good data entry and typing skills with a high level of accuracy - answering queries with clear communication - Standard keyboard skills Desirable ECDL or equivalent level of IT skills Other Essential Flexible approach to the needs of the service Desirable Welsh Speaker (level 1) Experience Essential Experience of using Microsoft applications Desirable Experience of working in an NHS environment Experience of using computerised systems Experience of databases Experience of working within a busy office environment Person Specification Qualifications and Knowledge Essential Good standard of education (5 GCSE's at A-C including Maths and English) OR Equivalent experience gained in a range of work procedures and practices, for example: - Resolving simple queries using knowledge of customer service principles and practices - using word and excel - Good data entry and typing skills with a high level of accuracy - answering queries with clear communication - Standard keyboard skills Desirable ECDL or equivalent level of IT skills Other Essential Flexible approach to the needs of the service Desirable Welsh Speaker (level 1) Experience Essential Experience of using Microsoft applications Desirable Experience of working in an NHS environment Experience of using computerised systems Experience of databases Experience of working within a busy office environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Hywel Dda University Health Board Address Glien House Cillefwr Industrial Estate Carmarthen SA31 3RR Employer's website https://hduhb.nhs.wales/ (Opens in a new tab)