Job summary An exciting opportunity has arisen for a hardworking, enthusiastic and motivated individual to join our busy Surgery wards based at Northumbria Specialist Emergency Care Hospital (NSECH). This post is full time fixed term 12 months, it will cover The Birthing Centre, Ambulatory Care Unit, and Wards 1 and 15. The shifts will be on a rota basis and will cover a range of Earlies, long days and weekends. To be discussed further at interview. Main duties of the job We are looking for an enthusiastic and motivated individual to join our busy Surgery Ward Clerk Team at Northumbria Specialist Emergency Care Hospital at Cramlington. This post is full time and will cover the Birthing Centre, ACU, ward 1 and ward 15. Applications are invited from suitably qualified and experienced candidates to provide a reception service, and act as an initial first contact for patients, visitors and other healthcare professionals on the telephone and face to face. The successful candidate will provide support and cover as a relief ward clerk to the Medical Wards in absence due to sickness and holidays. The post holder should have excellent communication, organisational and interpersonal skills and ideally be able to work flexibly with minimum supervision. The post will be based at NSECH however depending on service needs you may be asked to cover other base sites. About us We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England. Date posted 31 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Fixed term Duration 12 months Working pattern Full-time, Flexible working Reference number 319-6712013JA-A Job locations Northumbria Specialist Emergency Care Hospital Northumbria Way Cramlington NE23 6NZ Job description Job responsibilities To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals. To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning. To input data regarding all admissions, transfers and discharges onto Patient Administration System. To provide an efficient administration and clerical service to unit staff, visitors and patients. Job description Job responsibilities To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals. To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning. To input data regarding all admissions, transfers and discharges onto Patient Administration System. To provide an efficient administration and clerical service to unit staff, visitors and patients. Person Specification Qualifications Essential Previous experience of office or reception duties Desirable ECDL NVQ Customer Care Experience & Knowledge Essential Knowledge of Patient Administration System for admissions, transfers and discharges gained through in-house training and induction Computer literate Previous office/reception experience. Desirable Knowledge of software packages such as word and access/excel. Person Specification Qualifications Essential Previous experience of office or reception duties Desirable ECDL NVQ Customer Care Experience & Knowledge Essential Knowledge of Patient Administration System for admissions, transfers and discharges gained through in-house training and induction Computer literate Previous office/reception experience. Desirable Knowledge of software packages such as word and access/excel. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Northumbria Healthcare NHS Foundation Trust Address Northumbria Specialist Emergency Care Hospital Northumbria Way Cramlington NE23 6NZ Employer's website https://www.northumbria.nhs.uk/ (Opens in a new tab)